Ch 4: CSET Business - Managing Change

About This Chapter

Let the lessons in this chapter increase your understanding of managing change in a business. The video lessons and self-assessment quizzes provide instruction and examples to help you correctly answer related questions on the CSET Business Subtest I.

CSET Business Subtest I: Managing Change - Chapter Summary

Utilize this chapter's tutorials to improve your comprehension of topics around managing change in a business setting. These videos discuss the following topics to help you prepare for the CSET Business Subtest I:

  • Differentiating between and working with internal and external organizational changes
  • Identifying and handling different types of internal change
  • Assessing and appreciating innovation
  • Handling organizational shifts
  • Understanding Kotter's 8-step change model
  • Developing familiarity with Lewin's 3-stage change model

Instructors devote concise but detailed attention to each of these objectives to support your success on the CSET Business Subtest I. These concepts about handling change in the workplace help you understand the big picture of business management, and the brief video format makes the information easy to digest.

Objectives of the CSET Business Subtest I: Managing Change Course

The CSET Business Subtest I is administered in California to test teaching candidates' fitness to receive certification to teach business. The full business CSET is composed of three subtests; Subtest I comprises a third of the exam and encompasses questions that utilize information taught in this chapter's lessons. The quizzes that accompany this chapter's videos give you the opportunity to check your understanding of each lesson's concepts, as well as to see questions similar to those the CSET comprises.

There are 40 multiple-choice questions on the CSET Business Subtest I, with 20 dedicated to business management and 20 related to marketing. In addition, there are two open-ended questions that require constructed responses.

8 Lessons in Chapter 4: CSET Business - Managing Change
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Organizational Culture and Change

1. Organizational Culture and Change

Change can be difficult to implement in an organization because there is a resistance to change brought by organizational culture or the existing norms, beliefs, and values. Learn more about internal and external changes in the workplace and how to successfully implement these organizational changes.

Types of Internal Organizational Change: Structural, Strategic, People, and Process

2. Types of Internal Organizational Change: Structural, Strategic, People, and Process

Organizational change can occur in response to four types of internal or external factors. Explore changes that occur in a company's internal environment, including structural, strategic, people, and process changes.

How Internal and External Factors Drive Organizational Change

3. How Internal and External Factors Drive Organizational Change

The internal and external environments of an organization drive change within the company. Learn what is involved in each environment, how changes can be made in each of them, and how managers can use environmental scanning to identify if they need to make an organizational change.

Creativity, Innovation, and Change and the Knowledge Economy

4. Creativity, Innovation, and Change and the Knowledge Economy

Creativity, innovation, change, and the knowledge economy are all related to business. Examine what Michelangelo and Alexander Graham Bell teach us about these topics, learn about the knowledge economy, and discover effective ways to approach change.

Managerial Challenges Caused by Organizational Change

5. Managerial Challenges Caused by Organizational Change

When organizational changes take place, challenges might arise and managers need to be prepared to face them. Learn about the reasons and factors that can lead to organizational change, why challenges might arise and how to overcome those challenges.

The Planned Change Process

6. The Planned Change Process

Planned changed is a process of accomplishing a planned series of steps that leads to organizational changes. Learn about the process of planned changes and the different steps involved in this process.

Kotter's 8-Step Change Model of Management

7. Kotter's 8-Step Change Model of Management

John Kotter outlined 8 steps for managers to follow when implementing change in an organization. Explore each step of Kotter's 8-step change model of management and identify the model's benefits.

Lewin's 3-Stage Model of Change: Unfreezing, Changing & Refreezing

8. Lewin's 3-Stage Model of Change: Unfreezing, Changing & Refreezing

Change is an inevitable occurrence in any organization, and successful change must be managed. Learn about Lewin's three step model for change management that includes unfreezing, changing and refreezing to transform new behaviors into an organization's new norms.

Chapter Practice Exam
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Practice Final Exam
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