Ch 3: Customer Service Communication Skills

About This Chapter

In order for your company to offer great customer service, certain communication skills need to be learned. Your employees can enhance their customer service communication skills by reading through this chapter.

Customer Service Communication Skills - Chapter Summary

When going through this thought-provoking chapter, all of your employees will be able to pick up important customer service communication skills. Moreover, your employees will learn about the following topics:

  • Types of communication
  • Preparing for productive meetings
  • Team-based communication
  • Interpersonal skills

As your employees work through this informational chapter, they will have the chance to take lesson quizzes. These quizzes have been put together to help your employees check their understanding of important concepts within this corporate training chapter on customer service.

How It Helps

  • Promotes communication: Different interpersonal skills are described, allowing your employees to become better at communication.
  • Fosters productivity: This chapter provides methods for conducting productive meetings, which can help your employees keep your business thriving.
  • Creates well-roundedness: Once your employees examine different forms of communication, they might be able to become more capable communicators.

Skills Covered

After your employees finish this brief chapter, they will be able to:

  • Understand the importance of having interpersonal skills
  • Identify the different types of communication
  • Learn the keys to building successful teams
  • Determine how to plan productive meetings

5 Lessons in Chapter 3: Customer Service Communication Skills
Test your knowledge with a 30-question chapter practice test
Interpersonal Skills for Customer Service Managers

1. Interpersonal Skills for Customer Service Managers

As a customer service manager, you must develop your interpersonal skills in order to be effective in dealing with customers and leading your team. In this lesson, we'll examine key interpersonal skills and ways to improve them.

Types of Communication: Interpersonal, Non-Verbal, Written & Oral

2. Types of Communication: Interpersonal, Non-Verbal, Written & Oral

This lesson distinguishes between the various methods of communication used by managers, including interpersonal communication, nonverbal communication, written communication and oral communication.

Communicating in Team-Based Organizations

3. Communicating in Team-Based Organizations

The key to successful teams is the ability to communicate effectively. All business teams must learn to communicate, listen, ask questions and offer feedback.

Preparing, Conducting, and Contributing to Productive Meetings

4. Preparing, Conducting, and Contributing to Productive Meetings

There are a few key elements that should be considered when planning for a productive meeting. Organizing an effective meeting is a monumental task that involves preparing, conducting and contributing valuable ideas, resources and information in order to be successful.

Practical Application: Preparing for, Conducting & Contributing to Productive Meetings

5. Practical Application: Preparing for, Conducting & Contributing to Productive Meetings

A productive meeting requires effort and planning. As you consider how to have a successful meeting, consider three key issues: preparation, conducting, and contributing.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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Other Chapters

Other chapters within the How to Lead a Customer Service Team course