About This Chapter
Customer Service Communication Skills - Chapter Summary
When going through this thought-provoking chapter, all of your employees will be able to pick up important customer service communication skills. Moreover, your employees will learn about the following topics:
- Types of communication
- Preparing for productive meetings
- Team-based communication
- Interpersonal skills
As your employees work through this informational chapter, they will have the chance to take lesson quizzes. These quizzes have been put together to help your employees check their understanding of important concepts within this corporate training chapter on customer service.
How It Helps
- Promotes communication: Different interpersonal skills are described, allowing your employees to become better at communication.
- Fosters productivity: This chapter provides methods for conducting productive meetings, which can help your employees keep your business thriving.
- Creates well-roundedness: Once your employees examine different forms of communication, they might be able to become more capable communicators.
After your employees finish this brief chapter, they will be able to:
- Understand the importance of having interpersonal skills
- Identify the different types of communication
- Learn the keys to building successful teams
- Determine how to plan productive meetings
1. Interpersonal Skills for Customer Service Managers
As a customer service manager, you must develop your interpersonal skills in order to be effective in dealing with customers and leading your team. In this lesson, we'll examine key interpersonal skills and ways to improve them.
2. Types of Communication: Interpersonal, Non-Verbal, Written & Oral
This lesson distinguishes between the various methods of communication used by managers, including interpersonal communication, nonverbal communication, written communication and oral communication.
3. Communicating in Team-Based Organizations
The key to successful teams is the ability to communicate effectively. All business teams must learn to communicate, listen, ask questions and offer feedback.
4. Preparing, Conducting, and Contributing to Productive Meetings
There are a few key elements that should be considered when planning for a productive meeting. Organizing an effective meeting is a monumental task that involves preparing, conducting and contributing valuable ideas, resources and information in order to be successful.
5. Practical Application: Preparing for, Conducting & Contributing to Productive Meetings
A productive meeting requires effort and planning. As you consider how to have a successful meeting, consider three key issues: preparation, conducting, and contributing.
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