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Ch 3: Decision Making & Problem Solving in Management

About This Chapter

Assign this corporate training chapter to your managerial employees to help them review important concepts related to decision making and problem solving in management. This self-paced and mobile-friendly chapter is a great resource for corporate training and professional leadership development.

Decision Making & Problem Solving in Management - Chapter Summary

This chapter is designed to help your company's front-line managers quickly learn essential problem-solving and decision-making skills. You can use these short lessons and quizzes to educate your managers on a variety of concepts, including:

  • Problem identification in the workplace
  • Root cause analysis
  • Problem-solving strategies and methods

The chapter is available to access at any time, and your managers can review the material on any computer or mobile device. To help them further their understanding of these concepts, we've included lesson quizzes and a chapter exam.

How It Helps

  • Builds awareness: The chapter helps managers quickly develop a deeper awareness of problem solving and decision making in the workplace.
  • Helps managers identify problems: Managers can apply simple techniques to better identify the sources of problems in your organization.
  • Improves managerial skills: Supervisors who complete the chapter will take away effective problem-solving and decision-making strategies.

Skills Covered

By the end of the chapter, front-line managers should be able to:

  • Differentiate between problem solving and decision making in management
  • Utilize strategies for defining problems in an organization
  • Identify the root causes of problems in the workplace
  • Assess examples, tools and methods of root cause analysis
  • Compare types of problem-solving methods that are used in management and supervision

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