Ch 3: Defining a Problem

About This Chapter

This corporate training chapter is designed to help your supervisors understand how to define a problem. Our concise, user-friendly lessons are accessible 24 hours a day on any computer or mobile device for individual study or in a training workshop.

Defining a Problem - Chapter Summary

In this chapter, we've included a series of mobile-friendly lessons you can use to teach supervisors how to define a problem. At their convenience, your supervisors can study root cause analysis, differentiating between the causes and symptoms of problems and the 5 whys analysis. All of these lessons feature clear definitions and real-world examples to make these concepts easy to understand and follow. Assign the short quiz with each lesson to ensure the key concepts presented here are clearly understood.

How It Helps

  • Offers solutions: Provides a variety of tools for problem solving and analysis, giving your supervisors multiple options to utilize in different situations.
  • Boosts confidence: When your supervisory teams understand how to solve problems successfully, they'll feel more confident and better able to do their jobs.
  • Helps new hires: This chapter can be offered to new supervisors or those in need of training.

Skills Covered

This engaging chapter will help supervisors understand how to:

  • Tell the difference between the causes and symptoms of problems
  • Define root cause analysis and provide examples
  • Outline the tools and methods used in root cause analysis
  • Understand the template used in the 5 whys analysis
  • Provide an example of problem solving with reframing

6 Lessons in Chapter 3: Defining a Problem
Test your knowledge with a 30-question chapter practice test
Differentiating Causes & Symptoms of Problems

1. Differentiating Causes & Symptoms of Problems

Are you a front-line manager? Use this lesson to explore effective ways of solving problems and making decisions, and to differentiate between symptoms and causes of problems.

What is Root Cause Analysis? - Definition & Examples

2. What is Root Cause Analysis? - Definition & Examples

This lesson will explain root cause analysis and discuss its relevance to project management. We will review the importance of understanding the problem, data collection, asking why questions, solutions, and implementing changes.

Root Cause Analysis: Tools & Methods

3. Root Cause Analysis: Tools & Methods

Root cause analysis provides a way to determine the cause of problems within a project. In this lesson, we'll learn what root cause analysis is and review the more common tools and methods.

Practical Application: Root Cause Analysis Template

4. Practical Application: Root Cause Analysis Template

If you've ever struggled to get to the bottom of a problem at work, this template can help. The template will assist you in conducting a root cause analysis to get to the true cause of problems you might encounter in the workplace.

5 Whys Analysis: Template & Overview

5. 5 Whys Analysis: Template & Overview

The 5 Whys system is a common technique used for root cause analysis. This lesson will provide an overview of the 5 Whys analysis and include a template so you can conduct your own analysis.

Problem Solving with Reframing: Definition & Examples

6. Problem Solving with Reframing: Definition & Examples

Every day we are faced with problems that we need to solve in our personal and professional lives. This lesson will discuss problem solving using reframing.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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