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Ch 3: Defining a Problem

About This Chapter

This corporate training chapter is designed to help your supervisors understand how to define a problem. Our concise, user-friendly lessons are accessible 24 hours a day on any computer or mobile device for individual study or in a training workshop.

Defining a Problem - Chapter Summary

In this chapter, we've included a series of mobile-friendly lessons you can use to teach supervisors how to define a problem. At their convenience, your supervisors can study root cause analysis, differentiating between the causes and symptoms of problems and the 5 whys analysis. All of these lessons feature clear definitions and real-world examples to make these concepts easy to understand and follow. Assign the short quiz with each lesson to ensure the key concepts presented here are clearly understood.

How It Helps

  • Offers solutions: Provides a variety of tools for problem solving and analysis, giving your supervisors multiple options to utilize in different situations.
  • Boosts confidence: When your supervisory teams understand how to solve problems successfully, they'll feel more confident and better able to do their jobs.
  • Helps new hires: This chapter can be offered to new supervisors or those in need of training.

Skills Covered

This engaging chapter will help supervisors understand how to:

  • Tell the difference between the causes and symptoms of problems
  • Define root cause analysis and provide examples
  • Outline the tools and methods used in root cause analysis
  • Understand the template used in the 5 whys analysis
  • Provide an example of problem solving with reframing

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