About This Chapter
Who's It For?
Anyone who needs help learning or mastering material on delivering bad news messages will benefit from the lessons in this chapter. There is no faster or easier way to learn about delivering bad news messages. Among those who would benefit are:
- Students who have fallen behind in understanding how to prepare and deliver bad news messages, such as saying no to requests
- Students who struggle with learning disabilities or learning differences, including autism and ADHD
- Students who prefer multiple ways of learning business (visual or auditory)
- Students who have missed class time and need to catch up
- Students who need an efficient way to learn about delivering bad news messages
- Students who struggle to understand their teachers
- Students who attend schools without extra business learning resources
How It Works:
- Find videos in our course that cover what you need to learn or review.
- Press play and watch the video lesson.
- Refer to the video transcripts to reinforce your learning.
- Test your understanding of each lesson with short quizzes.
- Verify you're ready by completing the chapter exam on delivering bad news messages.
Why It Works:
- Study Efficiently: Skip what you know, review what you don't.
- Retain What You Learn: Engaging animations and real-life examples make topics easy to grasp.
- Be Ready on Test Day: Use the chapter exam on delivering bad news messages to be prepared.
- Get Extra Support: Ask our subject-matter experts any question on delivering bad news messages. They're here to help!
- Study With Flexibility: Watch videos on any web-ready device.
Students Will Review:
This chapter helps students review the concepts in a unit on delivering bad news messages of a standard business communications course. Topics covered include:
- The inductive outline and how to adapt it for bad news messages
- The five parts of a bad news message
- Types of bad news messages and how to prepare them
- Preparing and responding to bad news messages that include constructive criticism
1. Steps & Uses of an Inductive Outline for Messages
An inductive outline is generally used when bringing bad news. It begins with the reason for the news and then presents the main idea of the message. Then moves to closure with a positive statement and alternative options.
2. The Five Components of a Bad-News Message
You have bad news to share. It's uncomfortable. It's awkward. You are unsure how to present the information. By using the five components presented in this lesson, you can effectively handle a negative situation with style and class.
3. Negative Messages in the Workplace: Types & Messaging
Bad news, such as employee firings, layoffs and negative reviews, are communicated every day in the workplace. Negative messages can be delivered in two distinct ways through indirect or direct methods. Learn about both methods and more in the lesson.
4. Giving and Responding to Constructive Feedback
Giving and receiving feedback in a work environment allows individuals to understand how they are performing in their job. There are suggestions that individuals can follow to better understand how to deal with criticism.
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Other chapters within the Business Communications: Help & Review course
- Business Communication Framework
- Spoken & Written Messages
- Preparing Written Messages
- Communicating Electronically
- Delivering Good & Neutral Tone Messages
- Delivering Persuasive Messages
- Reporting Process & Research Methods of Business Communication
- Managing Data & Using Graphs in Business Communications
- Organizing & Preparing Reports & Proposals
- Designing & Delivering Business Presentations
- Preparing Job Applications