About This Chapter
Who's It For?
Anyone who needs help learning or mastering delivery of good and neutral tone messages will benefit from the lessons in this chapter. There is no faster or easier way to learn about delivering good and neutral tone messages. Among those who would benefit are:
- Students who have fallen behind in understanding how to prepare and deliver good and neutral tone messages, such as thank you notes, acknowledgement of customer orders, and procedural communications
- Students who struggle with learning disabilities or learning differences, including autism and ADHD
- Students who prefer multiple ways of learning business (visual or auditory)
- Students who have missed class time and need to catch up
- Students who need an efficient way to learn about delivering good and neutral tone messages
- Students who struggle to understand their teachers
- Students who attend schools without extra business learning resources
How It Works:
- Find videos in our course that cover what you need to learn or review.
- Press play and watch the video lesson.
- Refer to the video transcripts to reinforce your learning.
- Test your understanding of each lesson with short quizzes.
- Verify you're ready by completing the chapter exam on delivering good and neutral tone messages.
Why It Works:
- Study Efficiently: Skip what you know, review what you don't.
- Retain What You Learn: Engaging animations and real-life examples make topics easy to grasp.
- Be Ready on Test Day: Use the chapter exam on delivering good and neutral tone messages to be prepared.
- Get Extra Support: Ask our subject-matter experts any question on delivering good and neutral tone messages. They're here to help!
- Study With Flexibility: Watch videos on any web-ready device.
Students Will Review:
This chapter helps students review the concepts in a unit on delivering good and neutral tone messages in a standard business communications course. Topics covered include:
- The deductive outline and how it can be adapted
- Positive messages commonly used in the workplace
- Preparing typical customer service messages
- Guidelines for writing clear and effective procedural messages
1. Deductive Outlines for Good & Neutral Messages
There are many times in business when positive messages or neutral, non-emotion provoking messages are sent. When drafting this type of message, following an outline will help to present the message in the best possible light.
2. Routine and Positive Messages in the Workplace
Companies send and receive messages every day via email, voice mail, text and traditional memos. Routine and positive messages are two specific types of communication that are used to help inform, motivate and reward individuals.
3. Writing Messages with Customer Order & Credit Info
Correspondence written to customers that includes information like order details or credit information is considered routine business communication. These forms of communication should be written in a positive reader-centered manner.
4. How to Write Clear Procedural Messages
A procedural message is meant to tell employees how to complete something. It is composed of clear step-by-step instructions that end in a result - but writing a procedure does require a bit of skill.
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Other chapters within the Business Communications: Help & Review course
- Business Communication Framework
- Spoken & Written Messages
- Preparing Written Messages
- Communicating Electronically
- Delivering Bad News Messages
- Delivering Persuasive Messages
- Reporting Process & Research Methods of Business Communication
- Managing Data & Using Graphs in Business Communications
- Organizing & Preparing Reports & Proposals
- Designing & Delivering Business Presentations
- Preparing Job Applications