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Ch 11: Developing Competence in Intercultural Communication

About This Chapter

Use this chapter on developing competence in intercultural communication to study for an upcoming exam or finish a challenging homework assignment. The video lessons included here are easy to navigate, self paced and accessible on any smartphone, tablet or computer.

Developing Competence in Intercultural Communication - Chapter Summary

In this professionally written chapter, you'll find a series of video lessons on developing competence in intercultural communication. Some of the topics provided in these easy-to-follow resources include cultural competency in communication, cultural sensitivity and inclusive language in public speaking that respects diversity. Along with each lesson, you'll also find a short quiz designed to assess your understanding and point out any areas that need more work. After completing this chapter, you should be ready to:

  • Understand cultural competency in communication
  • Detail the importance of cultural sensitivity
  • Respect diversity by using inclusive language in public speaking
  • Use nondiscriminatory language in business communications
  • Outline the importance of cultural humility
  • Define cultural humility and give examples
  • Develop cultural intelligence in corporations
  • Provide the definition of cultural relativity

8 Lessons in Chapter 11: Developing Competence in Intercultural Communication
Cultural Competency in Communication

1. Cultural Competency in Communication

The ability to communicate is pretty important to us. So, better communication is even better! Explore how cultural competency can impact positive communication and test your understanding with a brief quiz.

What is Cultural Sensitivity? - Definition, Examples & Importance

2. What is Cultural Sensitivity? - Definition, Examples & Importance

In this lesson, we will discuss cultural sensitivity. Learn more about cultural sensitivity, how it plays out in the real world, and why it is important. Look at some examples that illustrate it as well.

Inclusive Language in Public Speaking: Respecting Diversity

3. Inclusive Language in Public Speaking: Respecting Diversity

Speechwriters must consider diversity when writing their speeches. A way to avoid offending people is to use inclusive language, or language that the audience is familiar with and understands.

Using Nondiscriminatory Language in Business Communication

4. Using Nondiscriminatory Language in Business Communication

In this lesson, you'll learn the importance of avoiding discriminatory language in business communication. We will look at why it is essential to use the correct word choices when discussing gender, age, disability, ethnicity and sexual orientation.

Why is Cultural Humility Important?

5. Why is Cultural Humility Important?

Cultural humility is a way to appreciate one's own culture while also being open to others. This lesson explains why cultural humility is so intrinsic in today's society.

Cultural Humility: Definition & Example

6. Cultural Humility: Definition & Example

Cultural humility is a lifelong process that ensures that professionals learn about other cultures and are sensitive to cultural differences. Learn the definition and three facets of cultural humility and see an example in this lesson.

Developing Cultural Intelligence in Corporations

7. Developing Cultural Intelligence in Corporations

This lesson explores the concept of cultural intelligence. We'll look at what it is, how it can benefit and develop within an organization, and what role employees with a high level of cultural intelligence play in the workplace.

Cultural Relativity: Definition & Examples

8. Cultural Relativity: Definition & Examples

This lesson discusses the concept of cultural relativity, which is an approach to understanding cultures that are different from one's own. It encourages us to see cultures as different but not better than others.

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