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Ch 1: Developing Emotional Intelligence at Work

About This Chapter

Using emotional intelligence to improve communication, collaborations and self-awareness can help employees perform at their highest level. The short lessons in this chapter examine what it takes to develop emotional intelligence on the job.

Developing Emotional Intelligence at Work - Chapter Summary

Emotional intelligence makes individuals more aware of their emotions, and those of others, to guide thinking and behavior. This chapter can teach your employees how emotional intelligence is developed and utilized in the workplace. Watching the videos can help them understand the following:

  • The definition of emotional intelligence in the workplace
  • Goleman's domains of leadership
  • Ways to promote emotional intelligence on the job

You can use the video lessons during your corporate training sessions to help employees better understand how to develop emotional intelligence in the workplace. Assessment quizzes are available to gauge their comprehension of the concepts covered.

How It Helps

  • Creates awareness: The lessons in this chapter create awareness of the use emotional intelligence, as well as how it can be used to improve workplace relationships and work performance.
  • Offers guidelines: This chapter offers specific strategies that can be used to begin the process of developing and promoting emotional intelligence on the job.
  • Enhances leadership qualities: As managers and employees understand more about emotional intelligence and Goleman's Domains of Leadership, they can take charge of their use of or response to emotional intelligence on the job.

Skills Covered

By the end of this chapter, managers and employees will be able to:

  • Define and explain the meaning of emotional intelligence in the workplace
  • Share the definition of Goleman's Domains of Leadership
  • Explain the concept of emotional intelligence, according to Goleman's Domains of Leadership
  • Discuss guidelines for promoting emotional intelligence in the workplace

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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Other Chapters

Other chapters within the Emotional Intelligence in the Workplace course

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