Ch 7: Developing Emotional Intelligence in Employees

About This Chapter

These corporate training resources offer a convenient way to teach supervisors about developing emotional intelligence in employees. These self-paced learning materials are accessible 24 hours a day on any Internet-enabled device.

Developing Emotional Intelligence in Employees - Chapter Summary

Use this chapter on developing emotional intelligence in employees as part of a corporate training workshop or assign them to supervisors to complete individually. Among other topics, the lessons break down how managers can positively influence employees and how emotional intelligence can be promoted at work. These resources are accessible on any mobile device or computer, so your employees can work through this chapter at any time.

How It Helps

  • Builds morale: Supervisors who know how to have supportive and emotionally intelligent discussions with employees will foster happier and more effective teams.
  • Improves performance: Your supervisory teams will learn how to empower employees and improve their job performance.
  • Manages stress: Information included here helps supervisors understand how to effectively deal with stress in the workplace.

Skills Covered

Our chapter helps your supervisors do the following:

  • Understand how managers can positively influence employees
  • Promote emotional intelligence at work
  • Have emotionally intelligent discussions with employees
  • Manage individual cases of stress in the workplace
  • Outline the role of reflective practice for managers and employees
  • Empower employees and improve employee performance
  • Encourage emergent knowledge in employees

8 Lessons in Chapter 7: Developing Emotional Intelligence in Employees
Test your knowledge with a 30-question chapter practice test
How Managers Can Positively Influence Employees

1. How Managers Can Positively Influence Employees

Managers have a significant influence on employees' experiences at work. In this lesson, learn specific strategies managers can employ to positively influence their direct reports.

How to Promote Emotional Intelligence at Work

2. How to Promote Emotional Intelligence at Work

Companies are finding the need to promote emotional intelligence at work in order to see more success in their business. This lesson will take a look at some ways to promote emotional intelligence in the workplace.

Having Emotionally Intelligent Discussions with Employees

3. Having Emotionally Intelligent Discussions with Employees

Emotionally intelligent leadership improves communication, transparency, and performance. This lesson provides five specific behaviors that display emotionally intelligent leadership.

Managing Individual Cases of Stress in the Workplace

4. Managing Individual Cases of Stress in the Workplace

Every day, front-line managers interact with a variety of individuals who are under varying degrees of occupational stress. This lesson provides practical tools and identifies potential pitfalls for managers dealing with individual cases of stress.

The Role of Reflective Practice for Managers & Employees

5. The Role of Reflective Practice for Managers & Employees

Reflective practice harnesses the power of critical thinking for workplace situations. In this lesson, you'll learn more about this practice, its benefits, and how managers can encourage their employees to participate in it.

How to Empower Employees & Improve Employee Performance

6. How to Empower Employees & Improve Employee Performance

Empowered employees have the potential to reach high levels of productivity because they feel in control of their jobs. This lesson will describe how a manager can empower an employee to motivate employee performance.

Encouraging Emergent Knowledge in Employees

7. Encouraging Emergent Knowledge in Employees

Emergent Knowledge is an intuition-based method of problem-solving. This lesson examines this technique and discusses the need for managerial support in terms of trust.

Practical Application: List of Questions for Assessing Emotional Intelligence

8. Practical Application: List of Questions for Assessing Emotional Intelligence

These questions to assess emotional intelligence can be used for potential employees as well as for yourself. You'll find questions on self-awareness, social awareness, self-management, and relationship management.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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