About This Chapter
Developing Emotional Intelligence in Employees - Chapter Summary
Use this chapter on developing emotional intelligence in employees as part of a corporate training workshop or assign them to supervisors to complete individually. Among other topics, the lessons break down how managers can positively influence employees and how emotional intelligence can be promoted at work. These resources are accessible on any mobile device or computer, so your employees can work through this chapter at any time.
How It Helps
- Builds morale: Supervisors who know how to have supportive and emotionally intelligent discussions with employees will foster happier and more effective teams.
- Improves performance: Your supervisory teams will learn how to empower employees and improve their job performance.
- Manages stress: Information included here helps supervisors understand how to effectively deal with stress in the workplace.
Our chapter helps your supervisors do the following:
- Understand how managers can positively influence employees
- Promote emotional intelligence at work
- Have emotionally intelligent discussions with employees
- Manage individual cases of stress in the workplace
- Outline the role of reflective practice for managers and employees
- Empower employees and improve employee performance
- Encourage emergent knowledge in employees
1. How Managers Can Positively Influence Employees
Managers have a significant influence on employees' experiences at work. In this lesson, learn specific strategies managers can employ to positively influence their direct reports.
2. How to Promote Emotional Intelligence at Work
Companies are finding the need to promote emotional intelligence at work in order to see more success in their business. This lesson will take a look at some ways to promote emotional intelligence in the workplace.
3. Having Emotionally Intelligent Discussions with Employees
Emotionally intelligent leadership improves communication, transparency, and performance. This lesson provides five specific behaviors that display emotionally intelligent leadership.
4. Managing Individual Cases of Stress in the Workplace
Every day, front-line managers interact with a variety of individuals who are under varying degrees of occupational stress. This lesson provides practical tools and identifies potential pitfalls for managers dealing with individual cases of stress.
5. The Role of Reflective Practice for Managers & Employees
Reflective practice harnesses the power of critical thinking for workplace situations. In this lesson, you'll learn more about this practice, its benefits, and how managers can encourage their employees to participate in it.
6. How to Empower Employees & Improve Employee Performance
Empowered employees have the potential to reach high levels of productivity because they feel in control of their jobs. This lesson will describe how a manager can empower an employee to motivate employee performance.
7. Encouraging Emergent Knowledge in Employees
Emergent Knowledge is an intuition-based method of problem-solving. This lesson examines this technique and discusses the need for managerial support in terms of trust.
8. Practical Application: List of Questions for Assessing Emotional Intelligence
These questions to assess emotional intelligence can be used for potential employees as well as for yourself. You'll find questions on self-awareness, social awareness, self-management, and relationship management.
Earning College Credit
Did you know… We have over 160 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.
To learn more, visit our Earning Credit Page
Transferring credit to the school of your choice
Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.
Other chapters within the Emotional Intelligence for Supervisors course