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Ch 1: Developing Internal Customer Service

About This Chapter

Bolster your corporate training program with these lessons on developing and improving your internal customer service program. Use the lesson quizzes and chapter exam to test comprehension and foster discussion.

Developing Internal Customer Service - Chapter Summary

This chapter guides employees and managers in their efforts to increase the effectiveness of the organization's inter-office customer service efforts. Here your staff will be introduced to topics including:

  • Professionalism
  • Business etiquette
  • Cross training
  • Seeing coworkers as customers

Our expert instructors walk your employees through the importance of being service minded within the office and the principles which guide those interactions. Watch the videos as a group to engage in discussion with your employees, using the lesson quizzes for practical exercises, or instruct employees to complete the lessons and assessments individually.

How It Helps

  • Encourages teamwork: Your employees and managers will learn to approach coworkers with increased professionalism, fostering a highly cooperative environment.
  • Increases production: As employees increase inter-office cooperation, organizational effectiveness and product quality may also increase.
  • Saves resources: Your organization may see greater efficiency and less conflict as coordination improves, preserving both material and human resources.

Skills Covered

By the end of this chapter, employees will be able to:

  • Describe and define internal customer service
  • Make professionalism and business etiquette a central aspect of interactions with coworkers
  • Apply principles of customer service to operations within the organization
  • Understand how to cross-training improves coordination and efficiency

6 Lessons in Chapter 1: Developing Internal Customer Service
Test your knowledge with a 30-question chapter practice test
Internal Customer Service: Definition & Explanation

1. Internal Customer Service: Definition & Explanation

Providing good internal customer service is just as important as providing good service to your external customers. In this lesson, we'll define internal customer service and explain why it's important.

The Role of Professionalism in Internal Customer Service

2. The Role of Professionalism in Internal Customer Service

Professionalism is an important component of internal customer service. In this lesson, we'll examine the idea of internal customer service and how to improve your professionalism to achieve desired results.

Business Etiquette In the Workplace and Beyond

3. Business Etiquette In the Workplace and Beyond

The proper business etiquette is very important for workers to observe in order to create a professional workplace. There are four specific areas of business etiquette that provides a basic framework for a successful company.

Practical Application: Assessing Professionalism in the Workplace

4. Practical Application: Assessing Professionalism in the Workplace

Professionalism helps a workplace run smoothly and avoid unnecessary distractions at work. In this practical application, we'll look at one way to assess professionalism in the workplace.

Customer Service Mindset: Seeing your Coworkers as Customers

5. Customer Service Mindset: Seeing your Coworkers as Customers

Having a customer service mindset means that you apply the fundamentals of customer service to both external and internal customers. This lesson will also discuss how to see your coworkers as customers and why it's important.

Cross-Training Employees to Improve Internal Customer Service

6. Cross-Training Employees to Improve Internal Customer Service

Cross-training is one way to improve internal customer service. In this lesson, we'll discuss how cross-training can make a difference in your organization and how your employees serve one another as customers.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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Other Chapters

Other chapters within the Improving Internal Customer Service course

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