About This Chapter
Developing Soft Skills - Chapter Summary
Soft skills - also known as people skills, interpersonal skills or social skills - involve the ability to communicate, collaborate, adapt, solve problems and resolve conflict with ease. The lessons in this chapter can help your employees develop their soft skills by exploring the following:
- The definition of soft skills
- Ways to improve soft skills
- Emotional intelligence and how it relates to leadership
- Skills necessary for successful interpersonal interactions
- What positive feedback means and how it is implemented into daily work routines
- How to give and respond to constructive feedback
You can use these short video lessons in your corporate training sessions, or you can allow your employees to watch them individually on their computers or mobile devices. After completing lessons on how to develop soft skills, employees can take self-assessment quizzes and a chapter exam to assess their comprehension of the concepts. A final exam is also available to help you determine how well they understand the entire course.
How It Helps
- Strengthens coworker relationships: Employees learn how to soften their interpersonal interactions, which can strengthen coworker relationships and create a positive workplace environment.
- Encourages collaboration: The lessons help employees learn how to communicate more effectively, resolve conflicts, manage time and even negotiate, all of which are useful in encouraging collaborative efforts.
- Improves production: Learning to positively interact, collaborate and give and receive positive feedback can improve work efficiency and boost overall production.
By the end of this chapter, your employees will be able to:
- Define soft skills and explain how they impact the workplace environment
- Identify six steps to encourage change in individuals who lack soft skills
- Describe emotional intelligence and explain how it relates to leadership
- Explain the skills involved in positive interpersonal interactions
- Define positive feedback and share appropriate ways to give/relay feedback
- Provide ways to give and respond to constructive feedback
1. What Are Soft Skills? - Definition & Examples
During conversations with customers and co-workers, getting and receiving messages from one another is essential to resolving concerns and in general getting things done. Understanding what soft skills are and how to use them is key.
2. How to Improve Soft Skills
Soft skills such as communication, collaboration, and conflict resolution are incredibly important to the work environment. If you have staff who struggle in this area, learn how you can help your employees improve their soft skills in this lesson.
3. Using Emotional Intelligence in Leadership
Many times managers or leaders focus on the functional aspects of the job you do, as opposed to the emotional intelligence that drives the way you do your job. We will discuss emotional intelligence and how it relates to leadership in this lesson.
4. Interpersonal Interaction: Skills & Definition
Everything you do with and around others is considered interpersonal interaction. This lesson discusses situations of interpersonal interactions and the skills involved during those interactions.
5. Positive Feedback: Definition & Examples
Do you like feeling appreciated? Is it important to be recognized when you've contributed to a project at work? Providing positive feedback is an important part of being a good leader. This lesson explains how to effectively implement positive feedback.
6. Giving and Responding to Constructive Feedback
Giving and receiving feedback in a work environment allows individuals to understand how they are performing in their job. There are suggestions that individuals can follow to better understand how to deal with criticism.
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Other chapters within the Developing Soft Skills in the Workplace course