About This Chapter
Who's it for?
Anyone who needs help learning or mastering workplace communications material will benefit from taking this course. There is no faster or easier way to learn workplace communications. Among those who would benefit are:
- Students who have fallen behind in understanding how to connect with an audience or develop messages for the workplace
- Students who struggle with learning disabilities or learning differences, including autism and ADHD
- Students who prefer multiple ways of learning communications (visual or auditory)
- Students who have missed class time and need to catch up
- Students who need an efficient way to learn about developing messages in the workplace
- Students who struggle to understand their teachers
- Students who attend schools without extra communications learning resources
How it works:
- Find videos in our course that cover what you need to learn or review.
- Press play and watch the video lesson.
- Refer to the video transcripts to reinforce your learning.
- Test your understanding of each lesson with short quizzes.
- Verify you're ready by completing the Developing Your Message in the Workplace chapter exam.
Why it works:
- Study Efficiently: Skip what you know, review what you don't.
- Retain What You Learn: Engaging animations and real-life examples make topics easy to grasp.
- Be Ready on Test Day: Use the Developing Your Message in the Workplace chapter exam to be prepared.
- Get Extra Support: Ask our subject-matter experts any question about developing your message in the workplace. They're here to help!
- Study With Flexibility: Watch videos on any web-ready device.
Students will review:
This chapter helps students review the concepts in a developing your message in the workplace unit of a standard workplace communications course. Topics covered include:
- Connecting with an audience through writing
- Understanding tone and voice in messages
- Selecting the best words for messages
- Writing effective sentences
- Using nondiscriminatory language
1. Connecting With Your Audience Through Writing
Connecting with your audience through writing is a necessity in the work place in order to garner the needed response. Investigating the audience's background and enabling certain steps will position your message to deliver the greatest impact.
2. Understanding the Tone and Voice of Your Message
Understanding the tone and voice of your message is critical to the overall presentation of your written communication. In business, the overall tone should be professional and courteous regardless of whether the message is positive or negative.
3. Selecting the Best Words for Your Message
Workplace communication depends upon delivering messages effectively through the use of professional writing. It is critical to understand how to select the best words for your message.
4. Using Nondiscriminatory Language in Business Communication
In this lesson, you'll learn the importance of avoiding discriminatory language in business communication. We will look at why it is essential to use the correct word choices when discussing gender, age, disability, ethnicity and sexual orientation.
5. Using Active Verbs and Active Voice in Business Communication
The use of active verbs and an active voice in business writing will allow you to create communication that is clear, direct and easy to understand. Passive voice should be avoided as it can cause confusion and misunderstanding in your messages.
6. Writing Effective Sentences for Business Communication
Business writing hinges on the ability to craft well-developed sentences. Learn about four different types of sentence structures that can be used to build a professional, well-received message.
7. Crafting Strong and Coherent Paragraphs in Business Communication
Employers view the ability to write effectively as a necessary skill. Crafting strong and coherent paragraphs in business communications allows a message to reach the intended receiver effectively.
8. Structuring and Organizing Your Message
In order to build an effective business message, it is important to structure your communication so that the receiver understands the flow of ideas. This lesson explains six different formats to consider when writing your message.
9. Visual Design of Your Message: Consistency, Balance, Restraint & Detail
The visual design of your message is critical to the successful delivery of your ideas. Consistency, balance, restraint and detail are the four key areas that need to be addressed to allow a professional impression of your work.
10. What is Efficient Communication? - Definition & Skills
In this lesson, you will learn what is efficient communication and how it can be mastered in business. While efficient usually means brief, this lesson will also address an alternative way that a message can be delivered if brevity is not suitable.
Earning College Credit
Did you know… We have over 160 college courses that prepare you to earn credit by exam that is accepted by over 2,000 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.
To learn more, visit our Earning Credit Page
Transferring credit to the school of your choice
Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.
Other chapters within the Effective Communication in the Workplace: Help and Review course
- Communicating in the Workplace: Help and Review
- Communication and Diversity: Help and Review
- Communicating in Groups: Help and Review
- Messages in Business Communication: Help and Review
- Planning to Communicate in the Workplace: Help and Review
- Completing Your Message in the Workplace: Help and Review
- Using Visuals in Workplace Communication: Help and Review
- Communicating with Technology in the Workplace: Help and Review
- Business Reports and Proposals: Help and Review
- Resumes and Cover Letters: Help and Review
- Delivering Presentations in the Workplace: Help and Review