Ch 10: Developing Your Message in the Workplace

About This Chapter

Use these engaging video lessons to explore important considerations for developing workplace messages. Each lesson is accompanied by a short multiple-choice quiz to help check your understanding of tone, voice, word choice and more.

Developing Your Message in the Workplace - Chapter Summary and Learning Objectives

Each and every time you consider sending some type of a message in the workplace, you have a wide variety of important choices to make to be sure that it can be received in the same spirit in which it was intended. Many misunderstandings at work might be prevented by carefully considering the following concepts:

  • Voice and tone of messages
  • Appropriate word choices in business communications
  • Use of active verbs in messages
  • Effective structure, organization and visual design for business communications

Video Objective
Connecting With Your Audience Through Writing Explain how to reach out to your readers in messages, through bias-free and 'you' focused language.
Understanding the Tone and Voice of Your Message Explore how to decide whether the tone and voice of your communication comes through in the way you intended.
Selecting the Best Words for Your Message Discuss how familiar and short words are often best in workplace messages, with jargon, cliches and slang kept to a minimum.
Using Nondiscriminatory Language in Business Communication Outline methods for avoiding words that might discriminate against race, age, disability, nationality or sexual orientation.
Using Active Verbs and Active Voice in Business Communication Compare messages using active verbs and voice with communications lacking those features.
Writing Effective Sentences for Business Communication Identify methods for composing effective sentences for workplace communications.
Crafting Strong and Coherent Paragraphs in Business Communication Explore ways of developing solid and logical paragraphs for workplace messages.
Structuring and Organizing Your Message Detail the steps in organizing and structuring communications.
Visual Design of Your Message: Consistency, Balance, Restraint & Detail Discuss successful use of fonts, white space, color, graphics and text to ensure a professional appearance and credibility.

9 Lessons in Chapter 10: Developing Your Message in the Workplace
Test your knowledge with a 30-question chapter practice test
Connecting With Your Audience Through Writing

1. Connecting With Your Audience Through Writing

Connecting with your audience through writing is a necessity in the work place in order to garner the needed response. Investigating the audience's background and enabling certain steps will position your message to deliver the greatest impact.

Understanding the Tone and Voice of Your Message

2. Understanding the Tone and Voice of Your Message

Understanding the tone and voice of your message is critical to the overall presentation of your written communication. In business, the overall tone should be professional and courteous regardless of whether the message is positive or negative.

Selecting the Best Words for Your Message

3. Selecting the Best Words for Your Message

Workplace communication depends upon delivering messages effectively through the use of professional writing. It is critical to understand how to select the best words for your message.

Using Nondiscriminatory Language in Business Communication

4. Using Nondiscriminatory Language in Business Communication

In this lesson, you'll learn the importance of avoiding discriminatory language in business communication. We will look at why it is essential to use the correct word choices when discussing gender, age, disability, ethnicity and sexual orientation.

Using Active Verbs and Active Voice in Business Communication

5. Using Active Verbs and Active Voice in Business Communication

The use of active verbs and an active voice in business writing will allow you to create communication that is clear, direct and easy to understand. Passive voice should be avoided as it can cause confusion and misunderstanding in your messages.

Writing Effective Sentences for Business Communication

6. Writing Effective Sentences for Business Communication

Business writing hinges on the ability to craft well-developed sentences. Learn about four different types of sentence structures that can be used to build a professional, well-received message.

Crafting Strong and Coherent Paragraphs in Business Communication

7. Crafting Strong and Coherent Paragraphs in Business Communication

Employers view the ability to write effectively as a necessary skill. Crafting strong and coherent paragraphs in business communications allows a message to reach the intended receiver effectively.

Structuring and Organizing Your Message

8. Structuring and Organizing Your Message

In order to build an effective business message, it is important to structure your communication so that the receiver understands the flow of ideas. This lesson explains six different formats to consider when writing your message.

Visual Design of Your Message: Consistency, Balance, Restraint & Detail

9. Visual Design of Your Message: Consistency, Balance, Restraint & Detail

The visual design of your message is critical to the successful delivery of your ideas. Consistency, balance, restraint and detail are the four key areas that need to be addressed to allow a professional impression of your work.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

Earning College Credit

Did you know… We have over 160 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Support