About This Chapter
Developing Your Message in the Workplace - Chapter Summary and Learning Objectives
Each and every time you consider sending some type of a message in the workplace, you have a wide variety of important choices to make to be sure that it can be received in the same spirit in which it was intended. Many misunderstandings at work might be prevented by carefully considering the following concepts:
- Voice and tone of messages
- Appropriate word choices in business communications
- Use of active verbs in messages
- Effective structure, organization and visual design for business communications
|Connecting With Your Audience Through Writing||Explain how to reach out to your readers in messages, through bias-free and 'you' focused language.|
|Understanding the Tone and Voice of Your Message||Explore how to decide whether the tone and voice of your communication comes through in the way you intended.|
|Selecting the Best Words for Your Message||Discuss how familiar and short words are often best in workplace messages, with jargon, cliches and slang kept to a minimum.|
|Using Nondiscriminatory Language in Business Communication||Outline methods for avoiding words that might discriminate against race, age, disability, nationality or sexual orientation.|
|Using Active Verbs and Active Voice in Business Communication||Compare messages using active verbs and voice with communications lacking those features.|
|Writing Effective Sentences for Business Communication||Identify methods for composing effective sentences for workplace communications.|
|Crafting Strong and Coherent Paragraphs in Business Communication||Explore ways of developing solid and logical paragraphs for workplace messages.|
|Structuring and Organizing Your Message||Detail the steps in organizing and structuring communications.|
|Visual Design of Your Message: Consistency, Balance, Restraint & Detail||Discuss successful use of fonts, white space, color, graphics and text to ensure a professional appearance and credibility.|
1. Connecting With Your Audience Through Writing
Connecting with your audience through writing is a necessity in the work place in order to garner the needed response. Investigating the audience's background and enabling certain steps will position your message to deliver the greatest impact.
2. Understanding the Tone and Voice of Your Message
Understanding the tone and voice of your message is critical to the overall presentation of your written communication. In business, the overall tone should be professional and courteous regardless of whether the message is positive or negative.
3. Selecting the Best Words for Your Message
Workplace communication depends upon delivering messages effectively through the use of professional writing. It is critical to understand how to select the best words for your message.
4. Using Nondiscriminatory Language in Business Communication
In this lesson, you'll learn the importance of avoiding discriminatory language in business communication. We will look at why it is essential to use the correct word choices when discussing gender, age, disability, ethnicity and sexual orientation.
5. Using Active Verbs and Active Voice in Business Communication
The use of active verbs and an active voice in business writing will allow you to create communication that is clear, direct and easy to understand. Passive voice should be avoided as it can cause confusion and misunderstanding in your messages.
6. Writing Effective Sentences for Business Communication
Business writing hinges on the ability to craft well-developed sentences. Learn about four different types of sentence structures that can be used to build a professional, well-received message.
7. Crafting Strong and Coherent Paragraphs in Business Communication
Employers view the ability to write effectively as a necessary skill. Crafting strong and coherent paragraphs in business communications allows a message to reach the intended receiver effectively.
8. Structuring and Organizing Your Message
In order to build an effective business message, it is important to structure your communication so that the receiver understands the flow of ideas. This lesson explains six different formats to consider when writing your message.
9. Visual Design of Your Message: Consistency, Balance, Restraint & Detail
The visual design of your message is critical to the successful delivery of your ideas. Consistency, balance, restraint and detail are the four key areas that need to be addressed to allow a professional impression of your work.
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Other chapters within the Business 113: Business Communication course
- Communicating in the Workplace
- Communication and Diversity
- Communicating in Groups
- Interpersonal & Group Communication
- Leadership in Management
- Roles and Responsibilities of the Supervisor
- Communication as a Supervisor
- Messaging in Business Communication
- Planning to Communicate in the Workplace
- Completing Your Message in the Workplace
- Using Visuals in Workplace Communication
- Communicating with Technology in the Workplace
- Business Reports and Proposals
- Delivering Business Presentations
- Resumes and Cover Letters
- Required Assignments for Business 113
- Studying for Business 113