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Ch 5: Digital Communication Etiquette

About This Chapter

This chapter covers the foundations of digital communication etiquette. Have your organization's employees review these lessons at any time to brush up on online etiquette strategies and communication methods.

Digital Communication Etiquette - Chapter Summary

If your company's employees need to learn or review digital communication etiquette, have them complete this online corporate training chapter. The chapter is accessible at any time that fits your employees' schedules, and it includes short lessons about smart online communication, workplace instant messaging tips, digital customer service skills and more. Each lesson comes with a short quiz, and your employees can submit questions to our instructors if they need any extra help with the material.

How It Helps

  • Builds awareness: The chapter helps employees become aware of the negative effects of online communication.
  • Encourages responsible communication practices: Lessons offer guidelines that enable employees to communicate wisely online.
  • Improves online communication skills: Executives who complete the chapter should be able to avoid online communication pitfalls and use online messaging effectively in the workplace.

Skills Covered

By the end of the chapter, your employees should be able to:

  • Evaluate the importance of wise communication technology use
  • Follow guidelines for using text and instant messaging at work
  • Use digital customer service skills
  • Recognize common online communication pitfalls

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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