About This Chapter
Effective Communication in Difficult Situations - Chapter Summary
Being able to effectively communicate during difficult situations is a skill vital for successful management and one of the harder skills to master. Have your managerial employees complete these lessons to improve their skills in discussing sensitive issues. They have been assembled by our professional instructors to help managerial employees study:
- Communication styles and how they can be adapted to fit situations
- How biases and perception can affect communications
- Appropriate ways to deliver negative messages
- Conflict resolution and the use of third parties
The versatility of these lessons allow those using them to complete them on any internet-ready mobile device, whenever it best fits their schedule. After each lesson your managerial employees will also have the opportunity to test their knowledge with the lesson's quiz. If you or your employees have any questions, use the 'teacher' tabs of the lessons to message our instructors.
How It Helps
- Builds Communications skills: These lessons were assembled to help managerial employees improve their communications skills, especially during difficult situations.
- Improves employee morale: How negative messages are delivered can make a big difference on the state of employee morale.
- Maintains positive business transactions: When delivering negative messages to others doing business with you, the manner in which that message is delivered can mean the difference between future collaborations and terminated contracts.
By the end of this chapter, managerial employees will be able to:
- Identify their strengths and weaknesses regarding communications
- Adapt different types of communications for difficult situations
- Deliver negative massages in a polite and professional manner
- Resolve conflict using avoidance, accommodation, competition, compromise and collaborations
- Know when it's time to bring in a third party to help resolve conflict
1. Adapting Communication for Various Situations
Everyone has strengths and weaknesses when it comes to communicating. In this lesson, we'll explore some types of communication styles and learn some ways that they can be altered and adapted to fit the situation.
2. Perception, Bias & Interpreting Behavior
Have you ever wondered why two people can experience the same event, but give two different accounts of what happened? In this lesson, you will learn about how perception and bias play a role in how we interpret our world.
3. Practical Application: Delivering Negative Messages in the Workplace
All managers will convey difficult information from time to time, but the right delivery method can change everything. Most people value painful transparency over feel-good deception.
4. Strategies for Delivering Negative Messages
It is always difficult to deliver negative messages in the workplace. There are specific strategies that can help determine the most polite, professional and appropriate manner to deliver bad news in business.
5. Conflict Resolution: Managing Conflict in Organizations
Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.
6. Mediation & Arbitration: Third-Party Interventions in Organizations
Some conflicts simply cannot be resolved by those involved in the dispute. This lesson will explain the use of third-party interventions to help disputants resolve conflict they could not solve on their own.
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