About This Chapter
Effective Messaging for Workplace Communication - Chapter Summary
In this chapter, our instructors explain how to use certain steps to ensure that your message is impactful to your readers and connects with your audience. You'll learn how to select the best tone, voice and words in your communications, three critical components to the success of your message. The best ways to use nondiscriminatory language and how to talk about subjects involving race, gender, age and sexual orientation in your messages also discussed.
As you progress through the lessons, the importance of active voice and active verbs is defined, as well as how using this type of language prevents misunderstanding in your writing. You will also review how to create effective sentences and construct them into coherent paragraphs. How you structure your message is also very important, and this topic, along with understanding how to best visually design your message, is also discussed. Once you have read this chapter, you should be able to:
- Connect with your audience through writing
- Identify an appropriate tone and voice for your message
- Select the best words for your message
- Avoid discriminatory language in your business communications
- Utilize the active voice and active verbs when writing
- Use effective sentences and strong paragraphs when you write
- Organize your message appropriately
- Design your message in a visually appealing way
Our mobile-friendly lessons and quizzes are available for you to review at any time, seven days a week. If you need assistance as you move through the lessons, contact one of our instructors for assistance. Use the printable transcripts that accompany each lesson to make study copies you can review offline any time.
1. Connecting With Your Audience Through Writing
Connecting with your audience through writing is a necessity in the work place in order to garner the needed response. Investigating the audience's background and enabling certain steps will position your message to deliver the greatest impact.
2. Understanding the Tone and Voice of Your Message
Understanding the tone and voice of your message is critical to the overall presentation of your written communication. In business, the overall tone should be professional and courteous regardless of whether the message is positive or negative.
3. Selecting the Best Words for Your Message
Workplace communication depends upon delivering messages effectively through the use of professional writing. It is critical to understand how to select the best words for your message.
4. Using Nondiscriminatory Language in Business Communication
In this lesson, you'll learn the importance of avoiding discriminatory language in business communication. We will look at why it is essential to use the correct word choices when discussing gender, age, disability, ethnicity and sexual orientation.
5. Using Active Verbs and Active Voice in Business Communication
The use of active verbs and an active voice in business writing will allow you to create communication that is clear, direct and easy to understand. Passive voice should be avoided as it can cause confusion and misunderstanding in your messages.
6. Writing Effective Sentences for Business Communication
Business writing hinges on the ability to craft well-developed sentences. Learn about four different types of sentence structures that can be used to build a professional, well-received message.
7. Crafting Strong and Coherent Paragraphs in Business Communication
Employers view the ability to write effectively as a necessary skill. Crafting strong and coherent paragraphs in business communications allows a message to reach the intended receiver effectively.
8. Structuring and Organizing Your Message
In order to build an effective business message, it is important to structure your communication so that the receiver understands the flow of ideas. This lesson explains six different formats to consider when writing your message.
9. Visual Design of Your Message: Consistency, Balance, Restraint & Detail
The visual design of your message is critical to the successful delivery of your ideas. Consistency, balance, restraint and detail are the four key areas that need to be addressed to allow a professional impression of your work.
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Other chapters within the IAAP CAP Exam Study Guide - Certified Administrative Professional course
- Hardware & Systems Technology Overview
- Computer & Peripheral Device Troubleshooting
- Systems Software & Management
- Using Software & Media to Communicate
- Introduction to Microsoft Word
- Microsoft Word Features
- Creating Worksheets & Workbooks in Excel
- Formatting Worksheets & Workbooks in Excel
- Format & Modify Text with Functions in Excel
- Introduction to the PowerPoint Tool Bar
- Create and Manage Presentations in PowerPoint
- PowerPoint Best Practices
- Design of Technical & Business Documents
- Working with Technical Reports
- Managing Physical Resources in Business
- Office Design & Ergonomics
- Business Records Management
- Database Management & Security
- Framework for Business Communication
- Running Effective Business Meetings
- Group Communication Skills in the Workplace
- Business Messaging Fundamentals
- Communicating Electronically
- Elements of Punctuation & Grammar
- Sentence Types & Components
- Planning & Managing Events
- Human Resource Management Basics
- HR in a Global Business Environment
- Employee Recruitment & Selection
- Compensation Methods
- Employee Training & Professional Development
- Employer Compliance & Regulations
- Accounting Basics Overview
- Financial Statements in Accounting
- Financial Statement Analysis in Accounting
- Effective Management & Leadership
- Managerial & Interpersonal Communication
- Understanding Diversity while Communicating
- Business Networking Basics
- IAAP CAP Exam Study Guide - Certified Administrative Professional Flashcards