About This Chapter
Effective Workplace Communication - Chapter Summary
Employees at all levels of your company can benefit from the video lessons in this chapter as they learn what it means to effectively communicate in the workplace. The lessons take a closer look at the following:
- The four elements of effective communication in the workplace
- The difference between implicit and explicit communication
- Strategies for effective cross-cultural communication
- What it means to be a self-aware and adaptive communicator
- How to become an empathetic communicator
The short videos examine the steps your employees can take to become effective workplace communicators. They can view the videos individually on their mobile devices or computers, or you can use them in corporate training sessions. Lesson quizzes and a chapter exam can test their comprehension of the materials, while a final exam can help you assess the knowledge they've gained over the entire course.
How It Helps
- Strengthens communication: This chapter helps strengthen communication skills of employees at all levels of the company, which ensures business flows smoothly and makes sure everyone feels heard.
- Improves productivity: Learning how to effectively communicate can make the collaboration process easier and, in turn, foster increased efficiency and productivity from your employees.
- Creates awareness and empathy: The lessons in this course boost awareness and empathy as a communicator, which helps build stronger workplace relationships.
- Encourages diversity: Examining communication across various cultures encourages a healthy and diverse workplace environment.
By the end of this chapter, your employees will be able to:
- Understand how to exhibit clear, concise communication in the workplace
- Differentiate between implicit gestures and vocal tones
- Describe the factors involved in creating an effective, diverse workforce
- Outline the elements necessary to become a self-aware and adaptive communicator
- Explain how to become an empathetic communicator in business
1. Elements of Effective Communication in the Workplace
Effective communication is a necessity in the workplace. There are four elements of effective communication that help improve the two-way information sharing process. These four specific elements involve being concise and clear, practical, factual and persuasive.
2. Practical Application: Effective Workplace Communication Scenarios
Working with others requires engaging in effective communication. But how can leaders make sure their communication is effective? These scenarios will help you hone your communication skills and use the five elements of effective communication.
3. Implicit and Explicit Rules of Communication: Definitions & Examples
There are two different rules of communication within a business environment. Implicit communication focuses on the ambiguous areas of gestures, vocal tones and actions, while explicit communication deals with what a person writes or says directly.
4. Cross-Cultural Communication: Definition, Strategies & Examples
Cross-cultural communication is imperative for companies that have a diverse workforce and participate in the global economy. It is important for employees to understand the factors that are part of an effective, diverse workforce.
5. Being a Self-Aware and Adaptive Communicator
To be an excellent speaker in the business world, you have to be self-aware and an adaptive communicator. This lesson will help you learn how to do that.
6. Being an Empathetic Communicator
Empathy in the workplace allows for the development of good working relationships. This lesson covers the ways that you can be an empathetic communicator in business.
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