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Ch 2: Effective Workplace Communication

About This Chapter

Effective workplace communication plays a major role in any company's success. The short video lessons in this chapter examine various forms and strategies of communication to help your employees become better communicators on the job.

Effective Workplace Communication - Chapter Summary

Employees at all levels of your company can benefit from the video lessons in this chapter as they learn what it means to effectively communicate in the workplace. The lessons take a closer look at the following:

  • The four elements of effective communication in the workplace
  • The difference between implicit and explicit communication
  • Strategies for effective cross-cultural communication
  • What it means to be a self-aware and adaptive communicator
  • How to become an empathetic communicator

The short videos examine the steps your employees can take to become effective workplace communicators. They can view the videos individually on their mobile devices or computers, or you can use them in corporate training sessions. Lesson quizzes and a chapter exam can test their comprehension of the materials, while a final exam can help you assess the knowledge they've gained over the entire course.

How It Helps

  • Strengthens communication: This chapter helps strengthen communication skills of employees at all levels of the company, which ensures business flows smoothly and makes sure everyone feels heard.
  • Improves productivity: Learning how to effectively communicate can make the collaboration process easier and, in turn, foster increased efficiency and productivity from your employees.
  • Creates awareness and empathy: The lessons in this course boost awareness and empathy as a communicator, which helps build stronger workplace relationships.
  • Encourages diversity: Examining communication across various cultures encourages a healthy and diverse workplace environment.

Skills Covered

By the end of this chapter, your employees will be able to:

  • Understand how to exhibit clear, concise communication in the workplace
  • Differentiate between implicit gestures and vocal tones
  • Describe the factors involved in creating an effective, diverse workforce
  • Outline the elements necessary to become a self-aware and adaptive communicator
  • Explain how to become an empathetic communicator in business

6 Lessons in Chapter 2: Effective Workplace Communication
Test your knowledge with a 30-question chapter practice test
Elements of Effective Communication in the Workplace

1. Elements of Effective Communication in the Workplace

Effective communication is a necessity in the workplace. There are four elements of effective communication that help improve the two-way information sharing process. These four specific elements involve being concise and clear, practical, factual and persuasive.

Practical Application: Effective Workplace Communication Scenarios

2. Practical Application: Effective Workplace Communication Scenarios

Working with others requires engaging in effective communication. But how can leaders make sure their communication is effective? These scenarios will help you hone your communication skills and use the five elements of effective communication.

Implicit and Explicit Rules of Communication: Definitions & Examples

3. Implicit and Explicit Rules of Communication: Definitions & Examples

There are two different rules of communication within a business environment. Implicit communication focuses on the ambiguous areas of gestures, vocal tones and actions, while explicit communication deals with what a person writes or says directly.

Cross-Cultural Communication: Definition, Strategies & Examples

4. Cross-Cultural Communication: Definition, Strategies & Examples

Cross-cultural communication is imperative for companies that have a diverse workforce and participate in the global economy. It is important for employees to understand the factors that are part of an effective, diverse workforce.

Being a Self-Aware and Adaptive Communicator

5. Being a Self-Aware and Adaptive Communicator

To be an excellent speaker in the business world, you have to be self-aware and an adaptive communicator. This lesson will help you learn how to do that.

Being an Empathetic Communicator

6. Being an Empathetic Communicator

Empathy in the workplace allows for the development of good working relationships. This lesson covers the ways that you can be an empathetic communicator in business.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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Other Chapters

Other chapters within the Developing Interpersonal Communication Skills for Work course

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