About This Chapter
Emotional Intelligence for Leaders in the Workplace - Chapter Summary
Our engaging chapter on emotional intelligence for leaders in the workplace is accessible all the time by mobile device or computer. Designed for the needs of supervisors, these lessons cover emotional intelligence in the workplace, the use of emotional intelligence in leadership and the way in which emotional intelligence and IQ affect work performance. Along with each lesson, we've included a short self-assessment quiz to ensure the key concepts of the lesson are understood.
How It Helps
- Provides knowledge: Details about emotional intelligence, its importance in work relationships and how to use it are covered, giving supervisors the understanding they need to do their jobs.
- Focuses on needs: This resource is helpful for supervisors who are new to leadership and require lessons and information specifically designed for these roles.
- Builds strong teams: Teams led by supervisors who understand how to lead with emotional intelligence and use it in their interactions are more likely to work efficiently and happily.
This chapter is designed to help supervisors:
- Define emotional intelligence as it applies in the workplace
- Use emotional intelligence in the leadership role
- Understand emotional intelligence as it exists in mentor/mentee relationships
- Recognize the ways in which IQ and emotional intelligence influence performance
- Outline the benefits of emotional intelligence in a team environment
- Utilize the four quadrant model for emotional intelligence for managers/supervisors
- Understand Goleman's domains of leadership
- Use and develop emotional intelligence in everyday life
1. Emotional Intelligence in the Workplace: Definition & Meaning
Emotional intelligence is the top factor in determining a superior manager in a business environment. Emotional intelligence ranks ahead of intelligence and technical skills in the ability to achieve success as a manager.
2. Using Emotional Intelligence in Leadership
Many times managers or leaders focus on the functional aspects of the job you do, as opposed to the emotional intelligence that drives the way you do your job. We will discuss emotional intelligence and how it relates to leadership in this lesson.
3. How IQ & Emotional Intelligence Affect Work Performance
IQ and emotional intelligence both determine an employee's work performance. If one of these components is missing, an employee will not be effective in his or her role. Let's learn more about these terms now.
4. Benefits of Team Emotional Intelligence
Teams - they are everywhere. You have them at work, at home, at school, and at play. In this lesson, you are going to learn about a vital component of teams; it is called emotional intelligence.
5. Four Quadrant Model for Emotional Intelligence for Supervisors
Get to know yourself and then others: that's the basis of the Four Quadrant Model of Emotional Intelligence. In this lesson, learn about this model and how to apply it to better understand your employees.
6. Goleman's Domains of Leadership: Definition and Concept of Emotional Intelligence
Employee success in the workplace may involve possessing emotional intelligence. In this lesson, you'll learn about the concept of emotional intelligence and five domains of it that can be developed in employees. A short quiz follows.
7. Developing Emotional Intelligence in Daily Life
In this lesson, we're going to look at the concept of emotional intelligence and how useful it is in our daily life. You'll also learn how it can be developed through some case scenarios.
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