About This Chapter
Who's It For?
Anyone who needs help learning or mastering emotional management material will benefit from the lessons in this chapter. There is no faster or easier way to learn about emotional management. Among those who would benefit are:
- Students who have fallen behind in understanding emotional management
- Students who struggle with learning disabilities or learning differences, including autism and ADHD
- Students who prefer multiple ways of learning about emotional management (visual or auditory)
- Students who have missed class time and need to catch up
- Students who need an efficient way to learn about emotional management
- Students who struggle to understand their teachers
- Students who attend schools without extra learning resources for teaching about emotional management
How It Works:
- Find videos in our course that cover what you need to learn or review.
- Press play and watch the video lesson.
- Refer to the video transcripts to reinforce your learning.
- Test your understanding of each lesson with short quizzes.
- Verify you're ready by completing the emotional management chapter exam.
Why It Works:
- Study Efficiently: Skip what you know, review what you don't.
- Retain What You Learn: Engaging animations and real-life examples make topics easy to grasp.
- Be Ready on Test Day: Use the emotional management chapter exam to be prepared.
- Get Extra Support: Ask our subject-matter experts any emotional management question. They're here to help!
- Study With Flexibility: Watch videos on any web-ready device.
Students Will Review:
This chapter helps students review the concepts in an emotional management unit of a standard emotional intelligence course. Topics covered include:
- Emotional intelligence in the workplace
- The role of emotions in the workplace
- Emotional labor and dissonance in the workplace
- Interpersonal roles in management
- Affective Events Theory (AET)
- Emotional intelligence and leadership
- Goleman's domains of leadership
- Employee engagement
- Workplace stress
1. Emotional Intelligence in the Workplace: Definition & Meaning
Emotional intelligence (EI) is a vital element of a successful business. In this lesson, we will look at exactly what EI is, how it shapes a workplace, and how managers and employees can learn to improve their EI skills.
2. Emotions in the Workplace: Purpose & Functions
Emotions in the workplace are essential indications of a positive or negative job environment. Positive emotions can increase worker motivation and performance, while negative emotions can cause stress and high turnover or absenteeism.
3. Emotional Labor and Dissonance in the Workplace: Definition & Effect on Employees
Emotions play an important part in how employees function during the work day. Emotional labor and emotional dissonance reflect how challenging it can be for employees to maintain a helpful, caring attitude when inside, they may be dealing with negative personal or work issues.
4. Interpersonal Roles in Management: Types & Definition
In this lesson, we'll look specifically at the three interpersonal management roles and consider how you might respond when working within each of these roles.
5. Affective Events Theory (AET): Definition & Applications
Affective events theory (AET) explains how emotions are central to employees' job satisfaction and job performance. Managers need to understand how workers are impacted emotionally by events at work.
6. Using Emotional Intelligence in Leadership
Many times managers or leaders focus on the functional aspects of the job you do, as opposed to the emotional intelligence that drives the way you do your job. In this lesson, we discuss emotional intelligence and how it relates to leadership.
7. Goleman's Domains of Leadership: Definition and Concept of Emotional Intelligence
Employee success in the workplace may involve possessing emotional intelligence. In this lesson, you'll learn about the concept of emotional intelligence and five domains of it that can be developed in employees. A short quiz follows.
8. Stress in the Workplace: Definition, Sources & Meaning
The workplace is a constant source of stress for individuals. Managers need to understand the different sources of stress. Work demands and nonwork demands are the two major sources of stress that individuals face daily.
9. Emotional Appeal: Definition & Examples
Find out what emotional appeals are and how they can make your writing more persuasive in this lesson. Learn how to create emotional appeals and why it's important to combine them with other persuasive techniques.
10. What Is Employee Engagement? - Definition, Strategies & Examples
Employee engagement reflects an emotional attachment to one's work in conjunction with commitment to the job - and a consequent willingness to go beyond the call of duty.
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