Ch 5: Emotions and Moods in the Workplace

About This Chapter

Watch online video lessons and learn about the different effects of emotions and moods in the workplace. Use the brief quizzes that follow each lesson to gauge your understanding of these organizational behavior topics.

Emotions and Moods in the Workplace - Chapter Summary and Learning Objectives

Have you ever had a day when you felt overwhelming sadness? Has there been a time when you were super cheerful? How did these feelings affect you at work? Your emotions and moods can play a huge role in how you interact with others and even your productivity in the workplace. This chapter will focus on moods and emotions, defining them and explaining the impact they can have on workers and the working environment. You'll watch lessons that cover the difference in emotions based on gender, sources of emotions and moods, and emotional intelligence. Lessons will also provide a look into theories and common concepts related to mood and emotions. Some specific ideas and topics covered in this chapter include:

  • The function of emotions in the workplace
  • Felt vs. displayed emotions
  • Definition of emotional labor
  • Effects of emotional dissonance
  • Affective events theory
  • The debate over emotional intelligence

What are Emotions and Moods? - Types & Sources Examine emotions and moods to see how they differ and what causes them.
Emotions in the Workplace: Purpose & Functions Explore the idea that emotions are rational and what functions they serve in the workplace.
Differences in Emotional Expression Between Genders Discover the differences between how males and females express emotion.
Felt Emotions vs. Displayed Emotions: Definitions & Differences Analyze the difference between felt and displayed emotions.
Emotional Labor and Dissonance in the Workplace: Definition & Effect on Employees Study the affect emotional labor and emotional dissonance has on employees.
Affective Events Theory (AEY): Definition & Application Find out about the affective events theory and identify its applications.
Emotional Intelligence in the Workplace: Definition & Meaning Take a look at emotional intelligence, and contrast evidence for and against its existence.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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