Ch 6: Emotions & Moods in Organizations

About This Chapter

The engaging video lessons featured in this chapter will teach you about emotions and moods in organizations. Use the quizzes at the end of each lesson to test yourself on the material.

Emotions & Moods in Organizations - Chapter Summary and Learning Objectives

Emotions and moods are always present in the workplace. They can be helpful in determining the success or failure of a work environment. This chapter introduces you to how emotions and moods are displayed in the workplace. Instructors will use engaging video lessons to teach you about important topics like emotional intelligence and gender differences in regards to emotions. You can use the multiple-choice quizzes in each chapter to test your comprehension of the material. The topics in this chapter include:

  • The purpose of emotions in the workplace
  • How men and women may experience emotions differently at work
  • Emotional labor and dissonance in the workplace
  • Affective Events Theory
  • What emotional intelligence is and how it relates to the workplace

Video Objective
Emotions in the Workplace: Purpose & Functions Distinguish how emotions and moods can help determine if a work environment is positive or negative.
Felt Emotions vs. Displayed Emotions: Definitions & Gender Differences Classify the types of emotions and conclude how genders may display emotions differently.
Emotional Labor and Dissonance in the Workplace: Definition & Effect on Employees Calculate the impact that emotional labor and dissonance have in the workplace.
Affective Events Theory (AET): Definition & Applications Summarize Affective Events Theory and its applications.
Emotional Intelligence in the Workplace: Definition & Meaning Explain the meaning of emotional intelligence and why this is important at work.

5 Lessons in Chapter 6: Emotions & Moods in Organizations
Test your knowledge with a 30-question chapter practice test
Emotions in the Workplace: Purpose & Functions

1. Emotions in the Workplace: Purpose & Functions

Emotions in the workplace are essential indications of a positive or negative job environment. Positive emotions can increase worker motivation and performance, while negative emotions can cause stress and high turnover or absenteeism.

Felt Emotions vs. Displayed Emotions: Definitions & Gender Differences

2. Felt Emotions vs. Displayed Emotions: Definitions & Gender Differences

This lesson defines the concepts of felt and displayed emotions, as well as the differences between them. It goes over how they apply to the workplace and how these emotions may differ between genders.

Emotional Labor and Dissonance in the Workplace: Definition & Effect on Employees

3. Emotional Labor and Dissonance in the Workplace: Definition & Effect on Employees

Emotions play an important part in how employees function during the work day. Emotional labor and emotional dissonance reflect how challenging it can be for employees to maintain a helpful, caring attitude when inside, they may be dealing with negative personal or work issues.

Affective Events Theory (AET): Definition & Applications

4. Affective Events Theory (AET): Definition & Applications

Affective events theory (AET) explains how emotions are central to employees' job satisfaction and job performance. Managers need to understand how workers are impacted emotionally by events at work.

Emotional Intelligence in the Workplace: Definition & Meaning

5. Emotional Intelligence in the Workplace: Definition & Meaning

Emotional intelligence (EI) is a vital element of a successful business. In this lesson, we will look at exactly what EI is, how it shapes a workplace, and how managers and employees can learn to improve their EI skills.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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