About This Chapter
Employee Behavior in the Workplace - Chapter Summary
How employees behave in the workplace can have a tremendous impact on a business. Take a closer look at employee behavior in the workplace with help from lessons in this chapter. Find out what bullying in the workplace looks like, how employees can safely complain about harassment and ways businesses can manage retaliation among employees. Upon completion of this chapter, you'll be able to:
- Identify and describe types of workplace harassment
- Define bullying in the workplace, and describe its effects on employees
- Share ways to prevent abusive conduct in the workplace
- Discuss skills, techniques and methods of conflict resolution in the workplace
- Provide the definitions of absenteeism, turnover and employee and workplace grievances
- Discuss harassment complaint procedures and ways to ensure privacy during the complaint process
- Explain the laws associated with retaliation in the workplace
This chapter enables you to refresh your knowledge of or discover new concepts associated with employee behavior in the workplace at your leisure. Access lessons at home or on-the-go from any location with an Internet connection. Review these lessons as often as needed to strengthen your understanding of concepts covered. If you need additional information about chapter topics, don't hesitate to submit questions to our experts using the Dashboard. At any time, test your comprehension by taking lesson quizzes and a broader chapter exam.
1. Types of Workplace Harassment: Verbal, Nonverbal, Physical & Visual
Conduct constituting workplace sexual harassment can come in various forms. In this lesson, you'll learn about verbal, nonverbal, physical and visual forms of workplace sexual harassment. A short quiz follows.
2. Bullying in the Workplace
Bullying does not only happen in schools, but it also can happen in the workplace. In this lesson, we will learn the definition of workplace bullying, the effects, and how to handle workplace bullying.
3. Abusive Conduct in the Workplace: Definition & Prevention
In this lesson, you'll learn about abusive conduct in the workplace, including the different forms it can take. You'll also find ways for employers, employees, and victims to stop and prevent it.
4. What Is Conflict Resolution in the Workplace? - Skills, Techniques & Methods
Conflict resolution is important for all organizations. In this lesson, you will learn what conflict resolution is and some of its techniques and methods.
5. Absenteeism and Turnover in the Workplace: Definition & Effects
Employee absenteeism and turnover can be serious problems for organizations. In this lesson, you'll learn about absenteeism and turnover, their impact and what can be done to reduce their occurrence. A short quiz follows.
6. Employee and Workplace Grievances: Definition & Types
What can employees do when they are dissatisfied with the terms or conditions of their employment? Learn about the definition and types of employee grievances, and take a quiz to test your knowledge.
7. Harassment Complaint Procedure for Employees
Many organizations will have policies in place to address sexual harassment and what victims can do. In this lesson, you'll learn the general procedures to follow to report sexual harassment to your employer.
8. Ensuring Privacy in the Harassment Complaint Process
One of the most important requirements of a sexual harassment policy is a confidential complaint process. In this lesson, you'll learn why privacy is important and how to help accomplish it. A short quiz follows.
9. Retaliation in the Workplace: Definition & Laws
Employers have a duty to stop illegal workplace discrimination and harassment, but sometimes they don't. Occasionally, they even exacerbate the problem. In this lesson, you'll learn about retaliation in the workplace. A short quiz follows the lesson.
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Other chapters within the aPHR Certification Exam Study Guide - Associate Professional in Human Resources course
- Human Resource Operations
- Human Resource Metrics
- HR Data Tools & Collection
- Business Records Management
- Technology & Information Systems for Human Resources
- Job Design & Performance Metrics
- Workplace Organizational Structure
- Functions & Types of Business Management
- Workplace Communication Techniques
- Hiring, Recruiting & Outsourcing for Human Resources
- Compensation Systems, Benefits & Incentive Programs
- Role of HR in Employee Training & Development
- Performance Appraisal in Business Management
- Employee Relations & Recognition Programs
- Employee Feedback
- Overview of Employee Rights & Employment Law
- Employee Discipline & Termination
- Employee Health, Safety & Security
- aPHR Certification Exam Study Guide - Associate Professional in Human Resources Flashcards