About This Chapter
Ethical Issues in the Hospitality Industry - Chapter Summary
The lessons and assessments of this chapter were composed by our expert instructors to provide your employees with a way to reinforce their understanding of ethical concerns in the hospitality industry. By studying the corporate training lessons, your employees will review what ethics are, why they are important to the industry and how managerial employees can ensure ethical compliance. After going over this chapter, your managerial employees will have a better understanding of:
- The difference between legal rights and natural rights
- Applications of ethics in the business world
- Characteristics of companies that can lead to ethical problems
- Ethics that govern the hospitality industry
- Ethical issues hospitality managers may be confronted with
- How to command ethical behavior
How It Helps
- Builds awareness: Once they've explored the lessons, employees should have a better understanding of the ethical issues they may face in the hospitality industry.
- Ensures compliance: By learning of these ethical concerns, managers can be mindful of the importance of regulations and codes, and thus be more likely to follow and enforce them.
- Teaches new skills: This assessment will teach managerial employees techniques they can use to command ethical behaviors from the employees that work under them.
By the end of this chapter, managerial employees will be able to:
- Be mindful and aware of individuals' legal and natural rights
- Define ethics of the business world
- Identify and avoid business practices that place the company at risk of an ethical violation
- Be knowledgeable of the ethics that govern the hospitality industry
- Command ethical behavior from other employees
1. Theories of Ethics: Rights & Natural Laws
Legal rights are those rights provided to citizens through the Constitution and other articles of the US legal system. Natural rights are rooted in the ethical, based on what is right or wrong. Learn more about ethics in this lesson.
2. Business Ethics in Contemporary Businesses
The concept of ethics is easy to give examples of but hard to define. In this lesson, we will discuss ethics and how they apply in the business world, as well as discuss an example of an ethical situation using Enron.
3. Why Ethical Problems Occur in Business
In this lesson, you will learn that ethical problems occur because companies have a lack of integrity, organizational relationship problems, conflicts of interest, and misleading advertising.
4. Ethics in the Hospitality Industry
This lesson discusses important ethics in the hospitality industry and describes why they are necessary to keep customers happy and to ensuring a company's success.
5. Managing Ethical Behavior in the Workplace
Ethics are important in the business world. In this lesson, you will learn the techniques that managers use to command ethical behavior in the workplace.
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Other chapters within the Hotel Management Training course
- Organizational Change in Hospitality
- Management Functions
- Contemporary Leadership & Management Theories
- Continuous-Improvement Processes & Methods
- Organizational Behavior & Hospitality Management
- Communication in Hotel Management
- Management in the Hospitality Industry
- Team Building & Development in Hospitality
- Cultural Diversity in the Hospitality Industry