About This Chapter
Evaluating Innovation & Improvement - Chapter Summary
Topics relating to the evaluation of innovation and improvement are covered in this engaging chapter. Designed for the needs of supervisors, some of the lessons address common operational performance metrics, progress reviews, and the balanced scorecard strategy. Each lesson is accompanied by a self-assessment quiz, so you can feel confident your supervisory teams fully understand this information.
How It Helps
- Builds confidence: Supervisors who understand innovation and improvement evaluation will feel more confident executing the responsibilities of their jobs and have a greater chance for success.
- Eases training: This chapter works just as well for a group corporate training workshop as it does when presented to new hires and experienced supervisors or used during the onboarding process.
- Ensures improvement: Keep your supervisory teams and organizations moving in a successful and forward-thinking direction by providing them with this information to facilitate an environment of continuous innovation and improvement.
Our concise corporate training chapter helps your supervisors achieve the following objectives:
- Discuss common operational performance metrics
- Outline SMART performance metrics for business innovation and improvement
- Define the balanced scorecard strategy
- Explain how progress reviews and after-action reviews are used for innovation and continuous process improvement
- Compare and evaluate business innovation and improvement results
- Understand how business improvement and innovation results are reported
- Identify go/no-go and resource decisions in process improvement and innovation
1. Common Operational Performance Metrics
This lesson reviews common operational metrics. Measures of production, service measures, and customer satisfaction are examined, showing how they can be used to improve a company's performance.
2. SMART Performance Metrics for Business Innovation & Improvement
Evaluating innovation and continuous process improvement needs to be SMART. That means being specific, measurable, attainable, relevant and time-based. In this lesson, we'll talk about each principle.
3. The Balanced Scorecard Strategy
Many businesses use a balanced scorecard in everyday operations. In this lesson, we'll see what a balanced scorecard is and how and why it is used by businesses. We will also review a few examples.
4. Progress Reviews for Innovation & Continuous Process Improvement
How do you know if a process or program is working? In this lesson, we'll take a look at how to conduct a progress review for innovation and continuous improvement, including how often to do it and what steps to take.
5. After-Action Reviews for Innovation & Continuous Process Improvement
Any business project or event can generate important lessons that lead to new knowledge. This lesson outlines how after-action reviews can be used in future operations so that quality is constantly improving.
6. Evaluating & Comparing Business Innovation & Improvement Results
Understanding how well a program is working is crucial to successful implementation. In this lesson, we'll look at how to evaluate business innovation and improvement results, including what metrics to use to measure success.
7. Reporting Business Innovation & Improvement Results
A major part of program implementation involves communicating results of that implementation to top decision-makers. In this lesson, we'll look at ways to report on business innovation and improvement results.
8. Go/No-Go & Resource Decisions in Innovation & Process Improvement
Process improvement aims for efficiency by bettering organizational processes whereas innovation entails changing the process to stay competitive in the marketplace. This lesson will describe the decision making involved in innovation and process improvement projects.
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