Ch 19: Framework for Business Communication

About This Chapter

This chapter looks at the processes and elements of effective business communication. You'll review the overall significance of communication in the workplace as well as the skills and components involved.

Framework for Business Communication - Chapter Summary

This chapter fleshes out the importance of communication in business while examining what goes into the process. You'll learn about why communication in the workplace is vital for success, elements of effective workplace communication, organizational communication and more. Completing this chapter allows you to:

  • Outline the communication process
  • Identify communication skills needed in a knowledge economy
  • Detail communication in team-based organizations
  • Describe barriers to effective communication
  • Discuss the importance of leadership and managerial communication
  • Contrast management versus leadership
  • Give strategies for cross-cultural communication

You'll have the option to review each lesson through a video or transcript of the content, depending on the form of learning you prefer. After every lesson, you can make sure you have retained the material by attempting a practice quiz, which you can take as many times as you want. At the end of the chapter, you'll be able to evaluate yourself in a more complete fashion by means of a practice final exam.

11 Lessons in Chapter 19: Framework for Business Communication
Test your knowledge with a 30-question chapter practice test
Why Communication Matters in the Workplace

1. Why Communication Matters in the Workplace

Effective communication is a 2-way information sharing process that strengthens the workplace by helping employees understand directions, complete tasks and become successful. It also provides a vital key to cooperation and productivity.

Elements of Effective Communication in the Workplace

2. Elements of Effective Communication in the Workplace

Effective communication is a necessity in the workplace. There are four elements of effective communication that help improve the two-way information sharing process. These four specific elements involve being concise and clear, practical, factual and persuasive.

The Communication Process

3. The Communication Process

This lesson describes the process of communication. Terms such as sender, receiver, channel, encoding, decoding, noise, and feedback will be defined and explained with examples.

Organizational Communication

4. Organizational Communication

If you've ever had a job, you likely understand that there are different ways to communicate with colleagues and employers. This lesson describes the role of organizational communication in the workplace while defining terms such as downward, upward, horizontal and informal communication.

Communication Skills Needed in a Knowledge Economy

5. Communication Skills Needed in a Knowledge Economy

Communication skills in today's work environment are a combination of advanced technologies, the introduction of a knowledge economy and worker understanding of a global village.

Communicating in Team-Based Organizations

6. Communicating in Team-Based Organizations

The key to successful teams is the ability to communicate effectively. All business teams must learn to communicate, listen, ask questions and offer feedback.

Barriers to Effective Communication: Definition & Examples

7. Barriers to Effective Communication: Definition & Examples

Companies need to be aware of potential barriers to communication. In general, physical separation and differences in status differences, gender, culture and language can potentially either block or distort effective communication.

Leadership Communication: Importance & Styles

8. Leadership Communication: Importance & Styles

In this lesson we will learn about leadership communication. We will first learn why it is important by exploring some crucial qualities of a leader. We will then look at a variety of leadership communication styles and why they work well.

Managerial Communication

9. Managerial Communication

This lesson discusses the role of communication for management by detailing the various functions it facilitates. Why do managers need to be able to communicate well? What are the challenges in that process?

Management vs. Leadership: The Difference Between a Manager & Leader

10. Management vs. Leadership: The Difference Between a Manager & Leader

Are all managers leaders? Are all leaders managers? This lesson presents arguments that place a manager and a leader into two separate categories, each with their own defining characteristics.

Cross-Cultural Communication: Definition, Strategies & Examples

11. Cross-Cultural Communication: Definition, Strategies & Examples

Cross-cultural communication is imperative for companies that have a diverse workforce and participate in the global economy. It is important for employees to understand the factors that are part of an effective, diverse workforce.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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Other Chapters

Other chapters within the IAAP CAP Exam Study Guide - Certified Administrative Professional course