About This Chapter
FSA Grade 9-10 ELA: Collaborative Communication - Chapter Summary
If you haven't explored collaborative communication concepts in a while, you have reached the right place. This chapter covers topics related to this subject area that you may see on the FSA - Grades 9-10 ELA test. Watching short videos will prepare you for questions that ask you to:
- Differentiate between hearing and listening
- Identify the four stages of the listening process and how to listen effectively in groups
- Define active listening
- Explain the processes of listening for tone, attitude, agreement and disagreement
- Share ways to listen for intonation cues, the main point and the motive of a presentation's message
- Identify and describe the role of group members
- Discuss barriers to effective listening in groups
- Provide details about the role of visuals in communication
This chapter offers the flexibility you need to study any time and in any fashion you desire. Access the lessons as videos or full transcripts, and review them in the sequence that matches your current knowledge of collaborative communication. Take the short quiz with each lesson whenever you'd like, and retake it until you feel you comprehend the materials. Submit questions about lesson topics to our experts whenever you need help. Once you've completed this chapter, you'll feel fully prepared for collaborative communication questions on the exam.
1. Hearing vs. Listening: Importance of Listening Skills for Speakers
While often used synonymously, hearing and listening are really two very different things. Hearing is involuntary and uncontrollable. Listening, however, requires an attention.
2. The Four Stages of the Listening Process
As messages are sent to us, it seems as though we simply hear and react, but there is actually a process that our brains use to process the information. It begins with attending, then interpreting, responding and finally remembering the information.
3. Listening Effectively in Groups: Critical, Selective, Active & Empathetic Listening
Being an effective listener allows relationship building and leads to increased productivity in the workplace. To form an environment for effective listening, you need to know the best group sizes and the four types of effective listening.
4. What Is Active Listening? - Techniques, Definition & Examples
Have you ever felt that you had been heard but not understood? If so, chances are that the person you were talking with was not actively listening.This lesson defines active listening and provides specific techniques that can be used.
5. Listening for Tone & Attitude
When you're learning English, listening for a speaker's tone or attitude can be even harder than listening for meaning - here are some tips for how to make it work.
6. Listening for Agreement & Disagreement
Listening for agreement and disagreement can be tough if English isn't your first language. Here are some tips and practice questions to help you make it work.
7. Listening for Intonation Cues
Making sense of intonation cues in spoken English can be tough, especially if it isn't your first language. To help you figure it out, here's a guide to what to listen for.
8. Listening for the Main Point
In this lesson, you'll get some tips on listening to a passage of spoken English for the main point. Don't get bogged down in the details; focus on what's really important!
9. Listening for the Motive of a Presentation's Message
A motive can sometimes be tricky to identify, particularly if the presenter doesn't want you to know what it is. Through this lesson, you will learn about some techniques for identifying the motive in a message and explore some examples of how they work.
10. Roles of Group Members: Perceptions, Expectations & Conflict
Groups are made up of people who each have their own perceptions and expectations of the group and its work. If those perceptions and expectations are not met, conflict can arise. In this lesson, we'll identify the types of roles in groups and see the interplay of expectations, perceptions and conflict within a group.
11. Barriers to Effective Listening in Groups
Barriers to effective listening in groups can cause significant workplace issues. Selective listening and selective perception are two type of problems that can impede successful business decisions.
12. The Role of Visuals in Communication
Visuals used in business communication can help with message development. This lesson will explain how the use of visuals can increase understanding, development, communication, and the retainment of a message.
Earning College Credit
Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.
To learn more, visit our Earning Credit Page
Transferring credit to the school of your choice
Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.
Other chapters within the FSA - Grades 9-10 ELA: Test Prep & Practice course
- FSA Grade 9-10 ELA: Grammar & Punctuation
- FSA Grade 9-10 ELA: Acquiring & Using Vocabulary
- FSA Grade 9-10 ELA: Writing Clearly & Effectively
- FSA Grade 9-10 ELA: Effective Research Skills
- FSA Grade 9-10 ELA: Citing Sources in Writing
- FSA Grade 9-10 ELA: Revising & Proofreading Written Work
- FSA Grade 9-10 ELA: Literary Analysis
- FSA Grade 9-10 ELA: Literary Devices
- FSA Grade 9-10 ELA: Craft & Structure in Literature
- FSA Grade 9-10 ELA: Understanding & Responding to Literature
- FSA Grade 9-10 ELA: Sample Texts for Literary Analysis
- FSA Grade 9-10 ELA: Literary Genres
- FSA Grade 9-10 ELA: Key Ideas in Informational Text
- FSA Grade 9-10 ELA: Craft & Structure in Informational Text
- FSA Grade 9-10 ELA: Understanding Informational Text
- FSA Grade 9-10 ELA: Sample Informational Text for Analysis
- FSA Grade 9-10 ELA: Argumentative Writing
- FSA Grade 9-10 ELA: Informative Writing
- FSA Grade 9-10 ELA: Narrative Writing
- FSA Grade 9-10 ELA: Public Speaking Skills
- FSA - Grades 9-10 ELA Flashcards