Ch 1: Gathering Customer Feedback

About This Chapter

In order to help your employees learn to address customer feedback in an apt fashion, you can have them look through this engaging and brief chapter. The engaging lessons can help them to identify methods used to gather customer feedback.

Gathering Customer Feedback - Chapter Summary

In this chapter, instructors have put together lessons that address the importance of customer feedback and effective ways of acquiring this feedback. As an HR trainer or manager, you can use this corporate training chapter to help your employees learn about the following:

  • Importance of gathering customer feedback
  • Methods used to measure customer feedback
  • The purpose of the customer feedback loop

Thanks to interactive lessons, your employees can get a better understanding of how customer feedback is gathered out in the real world. After having them go over these lessons, use the corresponding quizzes to assess their understanding.

How It Helps

  • Breaks processes down: Your employees can use this chapter to break down methods for getting customer feedback, allowing them to be more effective at solving customer-related issues.
  • Builds awareness: Employees get to examine the strategies for gathering customer feedback, helping them to discover the method that works best for your company.
  • Fosters positive customer relations: Since this chapter explains how to use customer feedback loops, your employees can effectively maintain positive customer relations and improve customer satisfaction.

Skills Covered

Once your employees complete this chapter, they should be able to:

  • Understand why customer feedback is important for many businesses today
  • Identify the relationship between retention and customer satisfaction
  • Describe effective methods used to gain customer feedback
  • Determine the benefits of using a customer feedback loop

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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Other Chapters

Other chapters within the Using Customer Feedback to Improve Service course