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Ch 10: Grievance, Disciplinary & Arbitration Process

About This Chapter

This mobile-friendly chapter helps you review grievance, disciplinary and arbitration processes at any time that fits your schedule. Access these fun lessons and quizzes whenever you need to improve your understanding of these topics for exams, projects, class assignments or homework.

Grievance, Disciplinary & Arbitration Process - Chapter Summary

In this chapter, our expert instructors break down grievance, disciplinary and arbitration processes in business. As you progress through this collection of simple lessons and self-assessments, you'll explore the different types of workplace grievances, the role of arbitrators and the development of labor arbitration. The chapter is entirely self-paced, and it's accessible on any device that has an Internet connection. Our instructors are also available and happy to answer any questions you may have about these concepts. By the end of the chapter, you should be equipped to:

  • Compare types of employee and workplace grievances
  • Assess the purpose of mediation and arbitration in an organization
  • Outline labor arbitration's development and legal background
  • Recognize arbitration steps and procedures
  • Evaluate an arbitrator's role, qualifications and decision-making criteria

11 Lessons in Chapter 10: Grievance, Disciplinary & Arbitration Process
Employee and Workplace Grievances: Definition & Types

1. Employee and Workplace Grievances: Definition & Types

What can employees do when they are dissatisfied with the terms or conditions of their employment? Learn about the definition and types of employee grievances, and take a quiz to test your knowledge.

Employee Discipline in the Workplace: Procedures & Principle

2. Employee Discipline in the Workplace: Procedures & Principle

Employee discipline in the workplace is a touchy subject. In this lesson, you will learn what employee discipline is, and how it affects the modern workplace.

Written Warnings in the Workplace: Examples & Concept

3. Written Warnings in the Workplace: Examples & Concept

A written warning is a common component of an employee discipline policy. In this lesson, you'll learn about written warnings, related concepts, and be provided some examples.

Common Methods of Employee Discipline: 'Hot Stove' and Progressive Discipline

4. Common Methods of Employee Discipline: 'Hot Stove' and Progressive Discipline

Nobody likes to be disciplined at work, but sometimes it's necessary. In this lesson, you'll learn about the 'hot stove' rule. We'll also take a look at a progressive disciplinary system. You'll also have a chance to take a short quiz after the lesson.

Employment-at-Will: Definition, Advantages & Implied Contracts

5. Employment-at-Will: Definition, Advantages & Implied Contracts

Many employees work 'at-will,' meaning they can quit at any time and for any reason. This arrangement has certain advantages and disadvantages. This lesson explains employment-at-will, including the impact implied contracts have on employment-at-will.

What Is Wrongful Termination? - Definition & Conditions

6. What Is Wrongful Termination? - Definition & Conditions

Wrongful termination happens when an employee is fired for illegal reasons or for reasons that violate company policy. This lesson explains wrongful termination and takes a look at a case example.

Case Law Related to Duty of Fair Representation

7. Case Law Related to Duty of Fair Representation

This lesson discusses the precedent that requires a union's duty of fair representation. This means employees do not have to be union members to be represented. We'll look at three legal cases that outline this duty and the union's responsibility.

The Development & Legal Background of Labor Arbitration

8. The Development & Legal Background of Labor Arbitration

This lesson looks at legal developments in labor arbitration. The lesson takes us through when and how an arbitrator's decision is binding. We'll look at court cases, U.S. Supreme Court rulings, and National Labor Relations Board (NLRB) decisions.

Arbitration: Steps & Procedures

9. Arbitration: Steps & Procedures

The courthouse is not the only place where two parties in a dispute can go to resolve a conflict. In this lesson, you'll learn about arbitration. We'll provide a refresher of what it is and the steps and procedures it involves.

Arbitrator: Definition, Role & Qualifications

10. Arbitrator: Definition, Role & Qualifications

Arbitrators fulfill a crucial role in alternative dispute resolution and specifically in arbitrations. In this lesson, you will learn what an arbitrator is, what an arbitrator does and some of the qualifications to be an arbitrator. After the lesson, you will be given an opportunity to reinforce your knowledge with a short quiz.

Decision-Making Criteria for Arbitrators

11. Decision-Making Criteria for Arbitrators

This lesson looks at how an arbitrator makes a decision. We review the parol evidence rule, who has the burden of proof, and the credibility of witnesses. It's also important to know the intent of the parties, past practice, and prior awards.

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