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Ch 21: Group Communication Skills in the Workplace

About This Chapter

Our experienced educators developed these lessons on group communication skills in the workplace. Learn effective listening techniques for group settings and discover how modern technologies are used in group communications today.

Group Communication Skills in the Workplace - Chapter Summary

This chapter will enhance your group communication skills in the workplace. Take a look at strategies for effective listening in groups, barriers to effective listening, activities to promote group communication and more. After you finish this chapter, you should also be able to:

  • Recognize what makes group communication ineffective
  • Contrast formal communication networks and the 'grapevine'
  • Explain nonverbal communication in groups
  • Identify technologies for group communication and collaboration
  • Discuss types of work teams, such as functional, cross-functional and self-directed

Each lesson comes with a quiz for assessing your comprehension of the material you just studied. You can also submit questions to our instructors. Follow along with the lesson transcript for a written version of each lesson.

8 Lessons in Chapter 21: Group Communication Skills in the Workplace
Test your knowledge with a 30-question chapter practice test
Listening Effectively in Groups: Critical, Selective, Active & Empathetic Listening

1. Listening Effectively in Groups: Critical, Selective, Active & Empathetic Listening

Being an effective listener allows relationship building and leads to increased productivity in the workplace. To form an environment for effective listening, you need to know the best group sizes and the four types of effective listening.

Ineffective Group Communication in Groups

2. Ineffective Group Communication in Groups

Ineffective group communication can dramatically impact the productivity and workplace success of a company. There are five factors that need to be addressed in order for groups to work together effectively.

Barriers to Effective Listening in Groups

3. Barriers to Effective Listening in Groups

Barriers to effective listening in groups can cause significant workplace issues. Selective listening and selective perception are two type of problems that can impede successful business decisions.

Formal Communication Networks vs. the Grapevine: Definition & Contrast

4. Formal Communication Networks vs. the Grapevine: Definition & Contrast

Formal communication networks consist of centralized and decentralized channels, while the grapevine is an informal network. In this lesson, you'll learn how most organizational communication happens using an informal network due to friends, usage and efficiency.

Understanding the Nonverbal Communication of Group Members

5. Understanding the Nonverbal Communication of Group Members

Nonverbal communication can be difficult to comprehend in group business environment. Subtle cues are often missed, which can easily have verbal messages misunderstood. There are five key functions of nonverbal communication that can help identify potential issues in communication.

Technologies for Group Communication and Collaboration: Groupware, Teleconferencing & Virtual Worlds

6. Technologies for Group Communication and Collaboration: Groupware, Teleconferencing & Virtual Worlds

Technologies for group communication and collaboration allow intricate business relationships to exist and deliver productivity no matter where the employee is located. Groupware, teleconferencing and virtual worlds are three ways that technology is changing the face of the workplace.

Skills & Activities for Effective Group Communication

7. Skills & Activities for Effective Group Communication

Communication is essential to a productive and harmonious work environment. In this lesson, you'll learn about the different skills and activities that can foster effective group communication.

Types of Work Teams: Functional, Cross-Functional & Self-Directed

8. Types of Work Teams: Functional, Cross-Functional & Self-Directed

Teams have become a popular way of organizing employees in organizations. This lesson identifies three different types of work teams: functional, cross-functional and self-directed teams.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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