Ch 12: Groups and Work Teams

About This Chapter

Watch online organizational behavior video lessons and take the quizzes that follow each lesson to measure your understanding. Learn about the different aspects of groups and work teams.

Group and Team Dynamics - Chapter Summary

The terms 'group' and 'team' don't have the same meaning, and understanding that will allow you to learn more about how each functions. In this chapter, you'll discover the stages of group development and the qualities and roles of group members. Additionally, you'll learn about different types of teams and how teams function. Some of the specific things covered in the lessons in this chapter include:

  • The significant differences between groups and teams
  • Group decision-making
  • The use of team building activities
  • Project team development
  • How to assess team performance

VideoObjective
Stages of Group Development: Forming, Storming, Norming, Performing & Adjourning Examine the five stages of group development .
Qualities of Group Members: Knowledge, Skills & Abilities Analyze the various knowledge, skills and abilities each group member can contribute to the group.
Roles of Group Members: Perceptions, Expectations & Conflict Explore how role requirements change in different situations.
Becoming a Cohesive Group: Using Team Building to Increase Group Cohesion Find out what it means to be a cohesive group and how team building activities can be used to increase group cohesion.
The Difference Between Groups and Teams: Definition & Contrasts Learn about the difference between groups and teams.
Types of Work Teams: Functional, Cross-Functional & Self-Directed Compare and contrast the different types of teams.
Strengths and Weaknesses of Group Decision-Making Discover the benefits and disadvantages of group decision making.
Characteristics of Effective Teams: Examples and Qualities Study the qualities of effective teams.
Techniques for Group Decision-Making in Business Learn strategies for making group decisions at work.
The Project Team and Work Breakdown Structure Examine the components of the project team and how to delegate work appropriately.
Assessing Team Performance & Outcomes Find out how to assess the effectiveness of a project team.

8 Lessons in Chapter 12: Groups and Work Teams
Stages of Group Development: Forming, Storming, Norming, Performing & Adjourning

1. Stages of Group Development: Forming, Storming, Norming, Performing & Adjourning

Managers must be able to recognize and understand group behavior at its various stages. This lesson explains Tuckman's five stages of group development, including forming, storming, norming, performing and adjourning.

Qualities of Group Members: Knowledge, Skills & Abilities

2. Qualities of Group Members: Knowledge, Skills & Abilities

Groups have a lot of dynamics, and in many ways, those dynamics are made up of the members in the group. Each member brings different knowledge, skills and abilities to the group, and in this lesson, we will address those three key areas.

Roles of Group Members: Perceptions, Expectations & Conflict

3. Roles of Group Members: Perceptions, Expectations & Conflict

Groups are made up of people who each have their own perceptions and expectations of the group and its work. If those perceptions and expectations are not met, conflict can arise. In this lesson, we'll identify the types of roles in groups and see the interplay of expectations, perceptions and conflict within a group.

Becoming a Cohesive Group: Using Team Building to Increase Group Cohesion

4. Becoming a Cohesive Group: Using Team Building to Increase Group Cohesion

Have you ever wondered why some groups seem to work better together than others? In this lesson you will learn what it means to be a cohesive group and how team building activities can be used to increase group cohesion.

The Difference Between Groups and Teams: Definition & Contrasts

5. The Difference Between Groups and Teams: Definition & Contrasts

Although subtle, there are differences between groups and teams. These are typically the reason the group or team was assembled and the goal they are trying to obtain. In this lesson, we will address the differences between groups and teams.

Types of Work Teams: Functional, Cross-Functional & Self-Directed

6. Types of Work Teams: Functional, Cross-Functional & Self-Directed

Teams have become a popular way of organizing employees in organizations. This lesson identifies three different types of work teams: functional, cross-functional and self-directed teams.

Characteristics of Effective Teams: Examples and Qualities

7. Characteristics of Effective Teams: Examples and Qualities

Effective teams can contribute heavily to the success of an organization. This lesson explores the key characteristics that make teams effective in the business world. You'll see an example of each characteristic and learn about underlying, supportive aspects of effectiveness.

Assessing Team Performance & Outcomes

8. Assessing Team Performance & Outcomes

Measuring and communicating team performance is essential to the success of a team. This lesson will explain why and how to measure team performance. Read on to learn more.

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