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Ch 7: Helpful Communication Techniques in Sales

About This Chapter

In this chapter, our expert business instructors discuss useful sales communication techniques. Have your sales employees complete the chapter to improve their communication and sales skills.

Helpful Communication Techniques in Sales - Chapter Summary

This mobile-friendly sales training chapter breaks down a variety of helpful communication techniques. Assign these engaging and uncomplicated lessons your company's sales professionals to help them:

  • Communicate empathetically
  • Avoid assumptions
  • Build trust
  • Assume good intentions
  • Leave lasting impressions
  • Close sales
  • Provide service on an ongoing basis

Your sales staff can study these lessons whenever it's convenient. Each lesson comes with a short quiz that reinforces important terms and concepts. Our instructors are also available to answer the questions your staff may have about the material.

How It Helps

  • Strengthens communication skills: The chapter is designed to help your sales professionals become more effective and empathetic communicators.
  • Builds awareness: Lessons show sales people the advantages of trust-building and the importance of assuming good intentions in sales contexts.
  • Improves sales skills : Sales professionals who complete the chapter will be able improve their abilities to make lasting impressions, close sales and provide ongoing services for clients.

Skills Covered

By the end of the chapter, your company's sales professionals should be able to:

  • Become empathetic communicators
  • Explain why it's important to avoid assumptions in sales
  • Recognize the benefits of building trust and assuming good intentions in sales
  • Leave lasting impressions in the sales arena
  • Close sales and offer service on a continuing basis

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