Ch 10: Hospitality Industry & Public Relations

About This Chapter

Refer to short but informative video and text lessons to reinforce your understanding of public relations planning and its importance in the hospitality industry. Use this chapter as a study tool for tests or as a preparation for classroom discussions in your current business course.

Hospitality Industry & Public Relations - Chapter Summary

Why is public relations an important tool? What public relations strategies are effective in the hospitality and tourism industries? These are among the questions you will explore when you use the lessons in this chapter. You'll review public relations techniques, crisis management methods, communication processes and corporate social responsibility. After reviewing each lesson, you can take a self-assessment quiz to determine if you need further review or are ready to move on to the next topic. Your Dashboard makes it easy to keep track of your progress through this chapter. After completing your review, you should be able to:

  • Relate the differences between public relations and advertising
  • Detail the benefits of public relations
  • Develop an effective public relations plan
  • Use traditional media relations methods, such as press releases and pitches
  • Explain the importance and role of press relations in the hospitality industry
  • Define corporate communication and its use in the hospitality industry
  • Discuss how the hospitality industry can be socially responsible
  • Describe crisis management in relation to public relations

8 Lessons in Chapter 10: Hospitality Industry & Public Relations
Test your knowledge with a 30-question chapter practice test
How Public Relations Is Different from Advertising

1. How Public Relations Is Different from Advertising

Public relations helps companies build more personal relationships with their customers using advertising messages as their foundation. Watch this video to see how public relations creates positive images for companies and products.

Why Companies Use Public Relations

2. Why Companies Use Public Relations

This lesson covers the reasons why companies use public relations as part of their promotional mix. Discover different public relations tools that you have likely seen everyday.

How to Develop a Public Relations Plan

3. How to Develop a Public Relations Plan

Companies utilize well thought out public relations plans in order to reach their business goals. In this lesson, we will learn about developing a public relations plan.

Traditional Media Relations: Professional Techniques

4. Traditional Media Relations: Professional Techniques

Traditional media relations still play a vital role for public relations practitioners. In this lesson, we will discuss how to make a pitch, how to write a good press release, and how to use a newswire.

Press Relations Strategies in Hospitality & Tourism

5. Press Relations Strategies in Hospitality & Tourism

Press relations can be a helpful and immediate way to get free coverage for events and newsworthy happenings at your hospitality or tourism business. Use the tips in this lesson to create meaningful relationships with your local press, journalists, and media.

Corporate Communication in the Hospitality & Tourism Industry

6. Corporate Communication in the Hospitality & Tourism Industry

Corporate communication plays an important role in sharing information and ensuring that people are well-informed. With effective strategies, corporations can provide information to the right people, at the right time, and in the right way.

Corporate Social Responsibility in the Hospitality Industry

7. Corporate Social Responsibility in the Hospitality Industry

This lesson discusses the role of corporate social responsibility in the hospitality industry. It also looks at areas where organizations can be socially responsible and the benefits of doing so.

Crisis Management in the Hospitality Industry

8. Crisis Management in the Hospitality Industry

Being prepared for a crisis begins before a disastrous situation unfolds. In this lesson, you'll learn more about best practices in navigating crisis situations in the hospitality industry.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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