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Ch 5: Hotel Operations Management

About This Chapter

For an overview of hotel operations management, check out these mobile-friendly hospitality industry lessons. Study this chapter at your own pace if you need to bring up your grades, study for an upcoming exam or simply improve your understanding of operations management for hotels.

Hotel Operations Management - Chapter Summary

This chapter on hotel operations management breaks down important concepts and terminology, such as inventory control, operational issues and more. To make sure you retain the information you study, we've included plenty of self-assessment quizzes. Feel free to reach out to our instructors if you have any questions, and if you need to re-review a concept, you can quickly jump back to it from your course Dashboard. After studying this chapter, you should be able to:

  • Understand how business goals are achieved by operations management
  • Evaluate the issues and solutions related to current operations
  • Discuss environmental concerns for the hotel industry
  • Describe the connection between hospitality and tourism
  • Define inventory control and consider its importance in business
  • Recognize several inventory control techniques

7 Lessons in Chapter 5: Hotel Operations Management
Test your knowledge with a 30-question chapter practice test
Operations Management: Definition & Fundamentals

1. Operations Management: Definition & Fundamentals

This lesson will introduce and define operations management. We will review how operations management helps a company achieve its business goals through managing four key aspects of operations.

Operational Issues & Solutions in the Hotel Business

2. Operational Issues & Solutions in the Hotel Business

The hotel business is a unique business with many moving parts. It faces operational issues that are different from other industries. This lesson will discuss the common operational issues as well as provide solutions.

Organizational Structure in the Hotel & Lodging Industry

3. Organizational Structure in the Hotel & Lodging Industry

Within the lodging industry, standard functions are handled by various departments in the hotel. The organizational structure of the hotel helps to organize activities and tasks in a logical and effective manner.

Malcolm Baldrige National Quality Award: Purpose & Impact

4. Malcolm Baldrige National Quality Award: Purpose & Impact

Winning awards is a constant, competitive goal in the business world. Let's take a look at the Malcolm Baldrige National Quality Award and discuss its purpose and impact.

Case Study:  Ritz-Carlton & Malcolm Baldrige National Quality Award

5. Case Study: Ritz-Carlton & Malcolm Baldrige National Quality Award

In this lesson, you'll see how the Ritz-Carlton qualified to receive the Malcolm Baldrige National Quality Award. Learn the seven criteria that are required for the award.

Hotel Management Companies vs. Franchises

6. Hotel Management Companies vs. Franchises

In this lesson, we will explore two forms of hotel ownership. Hotel management companies run hotels on behalf of the owner. Franchising allows the hotel owner to operate under a brand name in exchange for payment and royalties.

Hospitality Case Study:  Franchising a Hilton Hotel

7. Hospitality Case Study: Franchising a Hilton Hotel

Do you want to open up a Hilton Hotel franchise? Read this lesson to learn about all the costs involved in such a venture to see if you are in a position to do so.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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