About This Chapter
Hotel Operations Management - Chapter Summary
This chapter on hotel operations management breaks down important concepts and terminology, such as inventory control, operational issues and more. To make sure you retain the information you study, we've included plenty of self-assessment quizzes. Feel free to reach out to our instructors if you have any questions, and if you need to re-review a concept, you can quickly jump back to it from your course Dashboard. After studying this chapter, you should be able to:
- Understand how business goals are achieved by operations management
- Evaluate the issues and solutions related to current operations
- Discuss environmental concerns for the hotel industry
- Describe the connection between hospitality and tourism
- Define inventory control and consider its importance in business
- Recognize several inventory control techniques
1. Operations Management: Definition & Fundamentals
This lesson will introduce and define operations management. We will review how operations management helps a company achieve its business goals through managing four key aspects of operations.
2. Operational Issues & Solutions in the Hotel Business
The hotel business is a unique business with many moving parts. It faces operational issues that are different from other industries. This lesson will discuss the common operational issues as well as provide solutions.
3. Organizational Structure in the Hotel & Lodging Industry
Within the lodging industry, standard functions are handled by various departments in the hotel. The organizational structure of the hotel helps to organize activities and tasks in a logical and effective manner.
4. Malcolm Baldrige National Quality Award: Purpose & Impact
Winning awards is a constant, competitive goal in the business world. Let's take a look at the Malcolm Baldrige National Quality Award and discuss its purpose and impact.
5. Case Study: Ritz-Carlton & Malcolm Baldrige National Quality Award
In this lesson, you'll see how the Ritz-Carlton qualified to receive the Malcolm Baldrige National Quality Award. Learn the seven criteria that are required for the award.
6. Hotel Management Companies vs. Franchises
In this lesson, we will explore two forms of hotel ownership. Hotel management companies run hotels on behalf of the owner. Franchising allows the hotel owner to operate under a brand name in exchange for payment and royalties.
7. Hospitality Case Study: Franchising a Hilton Hotel
Do you want to open up a Hilton Hotel franchise? Read this lesson to learn about all the costs involved in such a venture to see if you are in a position to do so.
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Other chapters within the Hospitality 304: Hotel & Lodging Management & Operations course
- Hotel & Lodging Industry Overview
- Global Hospitality Management
- Leadership in the Hotel Industry
- Hotel & Lodging Strategic Management
- Rooms Division in Hotel Operations
- Hotel Finance & Accounting
- Revenue Management for Hotels
- Hotel Sales & Marketing Department
- HR Management for Hospitality
- Hotel Safety & Security
- Hotel & Lodging Customer Service
- Food & Beverage Operations in Hotel & Lodging
- Restaurant Organization Basics
- Factors that Affect the Hotel & Lodging Industry
- Required Assignments for Hospitality 304
- Studying for Hospitality 304