Ch 10: HR Management for Hospitality

About This Chapter

Get a quality understanding of HR management for hospitality in order to excel in the workplace or improve your grades in school. This self-paced, online chapter makes learning fun with help from short lessons, quizzes and other resources that deepen your understanding of this subject.

HR Management for Hospitality - Chapter Summary

Learn about or refresh your existing knowledge of HR management for hospitality by utilizing this chapter's helpful resources. Lessons closely examine topics including employee rights, ethics in the hospitality industry, equal employment opportunity and affirmative action. Take multiple-choice quizzes and a practice exam to test your understanding of these topics. If you have questions about concepts covered in the lessons, be sure to send them to our experts. By the end of this chapter, you will be able to do the following:

  • Define and discuss the objectives and responsibilities of human resource management (HRM)
  • Explain how HRM aligns with the strategy of an organization
  • Discuss staff hiring and firing and other roles of HRM
  • Exhibit an understanding of employee rights that include privacy, safety and the employment-at-will doctrine
  • List ethical issues in HR and the hospitality industry
  • Describe Title VII, ADA and ADEA equal opportunity laws and regulations
  • Relate the effects of affirmative action on diversity in the workplace
  • Detail OSHA regulations and workplace risk programs
  • Examine the NLRA, Taft-Harley Act and Civil Service Reform Act
  • Understand the rights and responsibilities of travelers as related to the hotel industry

12 Lessons in Chapter 10: HR Management for Hospitality
Test your knowledge with a 30-question chapter practice test
Human Resources Management for Hospitality

1. Human Resources Management for Hospitality

Effective human resources management can make or break a hospitality business. In this lesson, you'll learn about the importance of strong employees and the ways human resources can contribute to business success.

Hospitality Industry: Skills, Competition & Turnover

2. Hospitality Industry: Skills, Competition & Turnover

The hospitality industry employs a large part of the workforce, including workers at restaurants, hotels, and airports. This lesson will take a look at the specific skills needed in this service industry, the competition within the industry, and the challenges of turnover.

Human Resource Planning: Definition & Process

3. Human Resource Planning: Definition & Process

In this lesson, we'll define human resource planning and explore the many responsibilities of the human resource department. We'll then learn about the process of human resource planning.

Analyzing Common Human Resources Metrics in Hospitality

4. Analyzing Common Human Resources Metrics in Hospitality

In this lesson, we will learn about the metrics that factor into the overall human resources performance goals and successes. This lesson will focus on investigating the analysis of turnover rates, average time to hire, and cost per hire.

Aligning HRM and Organizational Strategy

5. Aligning HRM and Organizational Strategy

Successful businesses have a strategic vision and know how to implement it. In this lesson, you'll learn how human resource management (HRM) can align its organizational functions with the overall strategy of its organization.

Job Design in Human Resources for Hospitality

6. Job Design in Human Resources for Hospitality

Hospitality job design involves planning for many positions within the hotel. This includes creating titles, job descriptions, the number of jobs, qualifications, training, and performance standards, as well as salaries for each position.

Individual & Team Dynamics in the Hospitality Industry

7. Individual & Team Dynamics in the Hospitality Industry

In the hospitality industry, certain actions and decisions made by both individuals and teams can improve the environment at a hotel or facility. This lesson explains the individual and team dynamics that affect hotels.

Intrapreneurship in the Hospitality Industry

8. Intrapreneurship in the Hospitality Industry

Intrapreneurship has solidified its place in many organizations, including the hospitality industry. In this lesson, you'll learn more about how a famous hotel is using it and how to implement it in your own business.

Employee Safety & Workplace Risk Programs

9. Employee Safety & Workplace Risk Programs

All companies have safety and workplace risks, which can result in minor pain or major injuries. This lesson discusses different types of workplace hazards, the purpose of creating safety programs, and what's involved in creating safety programs.

OSHA: Ensuring Workplace Safety

10. OSHA: Ensuring Workplace Safety

The Occupational Safety and Health Act was enacted in 1970 and created the Occupational Safety and Health Administration, or OSHA. This lesson discusses the role of OSHA in ensuring workplace safety.

What Are Employee Rights in the Workplace? - Law & Concept

11. What Are Employee Rights in the Workplace? - Law & Concept

Whether you work for a large multinational corporation or a small mom and pop shop, you have certain rights at work that are protected by law. Learn what conduct is protected in the workplace and when it's illegal for employers to fire an employee in this lesson.

Ethics in the Hospitality Industry

12. Ethics in the Hospitality Industry

This lesson discusses important ethics in the hospitality industry and describes why they are necessary to keep customers happy and to ensuring a company's success.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

Earning College Credit

Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Support