About This Chapter
HR Management for Hospitality - Chapter Summary
Learn about or refresh your existing knowledge of HR management for hospitality by utilizing this chapter's helpful resources. Lessons closely examine topics including employee rights, ethics in the hospitality industry, equal employment opportunity and affirmative action. Take multiple-choice quizzes and a practice exam to test your understanding of these topics. If you have questions about concepts covered in the lessons, be sure to send them to our experts. By the end of this chapter, you will be able to do the following:
- Define and discuss the objectives and responsibilities of human resource management (HRM)
- Explain how HRM aligns with the strategy of an organization
- Discuss staff hiring and firing and other roles of HRM
- Exhibit an understanding of employee rights that include privacy, safety and the employment-at-will doctrine
- List ethical issues in HR and the hospitality industry
- Describe Title VII, ADA and ADEA equal opportunity laws and regulations
- Relate the effects of affirmative action on diversity in the workplace
- Detail OSHA regulations and workplace risk programs
- Examine the NLRA, Taft-Harley Act and Civil Service Reform Act
- Understand the rights and responsibilities of travelers as related to the hotel industry
1. Human Resources Management for Hospitality
Effective human resources management can make or break a hospitality business. In this lesson, you'll learn about the importance of strong employees and the ways human resources can contribute to business success.
2. Hospitality Industry: Skills, Competition & Turnover
The hospitality industry employs a large part of the workforce, including workers at restaurants, hotels, and airports. This lesson will take a look at the specific skills needed in this service industry, the competition within the industry, and the challenges of turnover.
3. Human Resource Planning: Definition & Process
In this lesson, we'll define human resource planning and explore the many responsibilities of the human resource department. We'll then learn about the process of human resource planning.
4. Analyzing Common Human Resources Metrics in Hospitality
In this lesson, we will learn about the metrics that factor into the overall human resources performance goals and successes. This lesson will focus on investigating the analysis of turnover rates, average time to hire, and cost per hire.
5. Aligning HRM and Organizational Strategy
Successful businesses have a strategic vision and know how to implement it. In this lesson, you'll learn how human resource management (HRM) can align its organizational functions with the overall strategy of its organization.
6. Job Design in Human Resources for Hospitality
Hospitality job design involves planning for many positions within the hotel. This includes creating titles, job descriptions, the number of jobs, qualifications, training, and performance standards, as well as salaries for each position.
7. Individual & Team Dynamics in the Hospitality Industry
In the hospitality industry, certain actions and decisions made by both individuals and teams can improve the environment at a hotel or facility. This lesson explains the individual and team dynamics that affect hotels.
8. Intrapreneurship in the Hospitality Industry
Intrapreneurship has solidified its place in many organizations, including the hospitality industry. In this lesson, you'll learn more about how a famous hotel is using it and how to implement it in your own business.
9. Employee Safety & Workplace Risk Programs
All companies have safety and workplace risks, which can result in minor pain or major injuries. This lesson discusses different types of workplace hazards, the purpose of creating safety programs, and what's involved in creating safety programs.
10. OSHA: Ensuring Workplace Safety
The Occupational Safety and Health Act was enacted in 1970 and created the Occupational Safety and Health Administration, or OSHA. This lesson discusses the role of OSHA in ensuring workplace safety.
11. What Are Employee Rights in the Workplace? - Law & Concept
Whether you work for a large multinational corporation or a small mom and pop shop, you have certain rights at work that are protected by law. Learn what conduct is protected in the workplace and when it's illegal for employers to fire an employee in this lesson.
12. Ethics in the Hospitality Industry
This lesson discusses important ethics in the hospitality industry and describes why they are necessary to keep customers happy and to ensuring a company's success.
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Other chapters within the Hospitality 304: Hotel & Lodging Management & Operations course
- Hotel & Lodging Industry Overview
- Global Hospitality Management
- Leadership in the Hotel Industry
- Hotel & Lodging Strategic Management
- Hotel Operations Management
- Rooms Division in Hotel Operations
- Hotel Finance & Accounting
- Revenue Management for Hotels
- Hotel Sales & Marketing Department
- Hotel Safety & Security
- Hotel & Lodging Customer Service
- Food & Beverage Operations in Hotel & Lodging
- Restaurant Organization Basics
- Factors that Affect the Hotel & Lodging Industry
- Required Assignments for Hospitality 304
- Studying for Hospitality 304