About This Chapter
Who's It For?
Anyone who needs help learning or mastering human resource management for hospitality material will benefit from the lessons in this chapter. There is no faster or easier way to learn about human resource management in the hospitality industry. Among those who would benefit are:
- Students who have fallen behind in understanding human resource planning, organizational strategy and employee safety
- Students who struggle with learning disabilities or learning differences, including autism and ADHD
- Students who prefer multiple ways of learning about hospitality (visual or auditory)
- Students who have missed class time and need to catch up
- Students who need an efficient way to learn about human resource management in hospitality
- Students who struggle to understand their teachers
- Students who attend schools without extra hospitality learning resources
How It Works:
- Find lessons in our course that cover what you need to learn or review.
- Watch the video or read through the text lesson.
- Refer to the transcripts or specific lesson sections to reinforce your learning.
- Test your understanding of each lesson with short quizzes.
- Verify you're ready by completing the Human Resource Management for Hospitality chapter exam.
Why It Works:
- Study Efficiently: Skip what you know, review what you don't.
- Retain What You Learn: Engaging animations and real-life examples make topics easy to grasp.
- Be Ready on Test Day: Use the Human Resource Management for Hospitality chapter exam to be prepared.
- Get Extra Support: Ask our subject-matter experts any human resource management question. They're here to help!
- Study With Flexibility: Watch videos and read text lessons on any web-ready device.
Students Will Review:
This chapter helps students review the concepts in a human resource management unit of a standard hospitality course. Topics covered include:
- Human resources management for the hospitality industry
- Skills, competition and turnover in the hospitality industry
- The process of human resource planning
- How to analyze common human resources metrics in hospitality
- Ways to align HRM and organizational strategy
- Job design in human resources
- Intrapreneurship and individual and team dynamics in the hospitality industry
- Programs that address employee safety and workplace risk
- OSHA and the importance of ensuring workplace safety
- Employee rights in the workplace
- Hospitality industry ethics
1. Human Resources Management for Hospitality
Effective human resources management can make or break a hospitality business. In this lesson, you'll learn about the importance of strong employees and the ways human resources can contribute to business success.
2. Hospitality Industry: Skills, Competition & Turnover
The hospitality industry employs a large part of the workforce, including workers at restaurants, hotels, and airports. This lesson will take a look at the specific skills needed in this service industry, the competition within the industry, and the challenges of turnover.
3. Human Resource Planning: Definition & Process
In this lesson, we'll define human resource planning and explore the many responsibilities of the human resource department. We'll then learn about the process of human resource planning.
4. Analyzing Common Human Resources Metrics in Hospitality
In this lesson, we will learn about the metrics that factor into the overall human resources performance goals and successes. This lesson will focus on investigating the analysis of turnover rates, average time to hire, and cost per hire.
5. Aligning HRM and Organizational Strategy
Successful businesses have a strategic vision and know how to implement it. In this lesson, you'll learn how human resource management (HRM) can align its organizational functions with the overall strategy of its organization.
6. Job Design in Human Resources for Hospitality
Hospitality job design involves planning for many positions within the hotel. This includes creating titles, job descriptions, the number of jobs, qualifications, training, and performance standards, as well as salaries for each position.
7. Individual & Team Dynamics in the Hospitality Industry
In the hospitality industry, certain actions and decisions made by both individuals and teams can improve the environment at a hotel or facility. This lesson explains the individual and team dynamics that affect hotels.
8. Intrapreneurship in the Hospitality Industry
Intrapreneurship has solidified its place in many organizations, including the hospitality industry. In this lesson, you'll learn more about how a famous hotel is using it and how to implement it in your own business.
9. Employee Safety & Workplace Risk Programs
All companies have safety and workplace risks, which can result in minor pain or major injuries. This lesson discusses different types of workplace hazards, the purpose of creating safety programs, and what's involved in creating safety programs.
10. OSHA: Ensuring Workplace Safety
The Occupational Safety and Health Act was enacted in 1970 and created the Occupational Safety and Health Administration, or OSHA. This lesson discusses the role of OSHA in ensuring workplace safety.
11. What Are Employee Rights in the Workplace? - Law & Concept
Whether you work for a large multinational corporation or a small mom and pop shop, you have certain rights at work that are protected by law. Learn what conduct is protected in the workplace and when it's illegal for employers to fire an employee in this lesson.
12. Ethics in the Hospitality Industry
This lesson discusses important ethics in the hospitality industry and describes why they are necessary to keep customers happy and to ensuring a company's success.
13. Traveler Rights & Responsibilities in the Hotel Industry
Travelers are entitled to certain civil and legal rights and bear certain responsibilities while frequenting hotel and lodging establishments. In this lesson, you'll learn more about these rights and responsibilities in the hotel and lodging industry.
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Other chapters within the Hospitality Management: Help & Review course
- International Hospitality Management
- Strategic Planning for Hotel & Lodging
- Operations Management in Hotel & Lodging
- Rooms Division in Hotel & Lodging Operations
- Revenue Management for Hotel & Lodging
- Hospitality Marketing & Sales
- Hotel Security & Safety
- Food & Beverage Operations in Hospitality
- Hospitality Industry Organizational Structure & Behavior
- Market Forces & Globalization in the Hospitality Industry
- Audits & Quality Control in the Hospitality Industry
- Intrapreneurship & the Hospitality Industry