Ch 14: Human Resource Metrics & Measurement

About This Chapter

This chapter dives into human resources metrics and measurements. As you follow the engaging video lessons, pause to take lesson quizzes to test yourself on the subjects covered.

Human Resource Metrics & Measurement- Chapter Summary and Learning Objectives

Most organizations aim to measure their success in many different areas in order to become the most productive and effective companies they can be. Measurement is also important for HR. Certain metrics help HR managers learn how to improve their recruitment and hiring practices. This chapter discusses how human resource management plays an important part in carrying out such measurement. In each engaging video lesson, instructors will discuss many of the metrics that can be helpful for human resources departments. The quizzes included in each lesson will help you test yourself before moving on. The lessons include information on:

  • The five phases necessary for human resource metrics programs
  • Which metrics are used by human resources
  • How technology can aid in the presentation of metrics

Video Objective
Five Phases of Strategic Human Resource Metrics Analytics Critique the phases of human resource metrics programs and how the information from these can be used.
Strategic Human Resource Metrics: Human Capital Explain what each metric related to human capital tells you and why it is valuable.
Strategic Human Resource Metrics: Recruitment & Hiring Classify the different metrics used to answer questions concerning hiring and recruitment.
Strategic Human Resource Metrics: Retention & Turnover Survey metrics related to retention and turnover to decide how this information can be used in an organization.
Strategic Human Resource Metrics: Labor & Revenues Outline scenarios where metrics concerning labor and revenues might be used.
Strategic Human Resource Metrics: Employee Benefits Illustrate how to choose the correct metric for questions related to employee benefits and learn to use these metrics.
Strategic Human Resource Metrics: Training Programs Summarize the metrics connected to training programs and how to use the information derived from these metrics.
Strategic Human Resource Metrics: Safety & Worker's Compensation Calculate the formula used for metrics associated with both safety and worker's compensation, and measure how this information can be valuable.
Strategic Human Resource Metrics: Employee Satisfaction Categorize metrics, including Manager Quality Index/Satisfaction Rate, to determine how they can be helpful to measuring employee satisfaction in an organization.
Strategic Human Resource Metrics: Production & Sales Analyze how to use the metrics associated with production and sales as well as how to apply their findings.
Technology for HR Metrics, Communication & Reporting Evaluate the various kinds of technology that can help organizations present metrics in the most effective way.

7 Lessons in Chapter 14: Human Resource Metrics & Measurement
Test your knowledge with a 30-question chapter practice test
Five Phases of Strategic Human Resource Metrics Analytics

1. Five Phases of Strategic Human Resource Metrics Analytics

This lesson provides an overview of the five phases of strategic human resource metrics analytics, describing each step in detail and the impacts of metrics on individual performance and overall organizational achievement.

Strategic Human Resource Metrics: Human Capital

2. Strategic Human Resource Metrics: Human Capital

This lesson dives into some strategic metrics and how these can impact the bottom line. The metrics discussed include human capital ROI, human capital value added, percent of performance goals, and appraisal rating-to-salary ratio.

Strategic Human Resource Metrics: Recruitment & Hiring

3. Strategic Human Resource Metrics: Recruitment & Hiring

In this lesson, you'll learn about recruitment and hiring metrics in the human resources field. Explore the different metrics and when you are through, answer a few quiz questions to test your comprehension.

Strategic Human Resource Metrics: Retention & Turnover

4. Strategic Human Resource Metrics: Retention & Turnover

This lesson defines human resource metrics, displays the formulas used to calculate each metric, and gives a scenario of how an organization applies the metrics for retention and turnover within their organization.

Strategic Human Resource Metrics: Labor & Revenues

5. Strategic Human Resource Metrics: Labor & Revenues

This lesson will explore data trends and metrics that measure staff productivity and labor costs. You'll learn how to use them, discuss their value to the organization, and discover instances when they become most important.

Strategic Human Resource Metrics: Employee Satisfaction

6. Strategic Human Resource Metrics: Employee Satisfaction

We will focus on the various measurements human resource managers and leaders can use to determine employee satisfaction within an organization. Some of the measurements the lesson will focus on include employee satisfaction with development and engagement or satisfaction rating.

Strategic Human Resource Metrics: Production & Sales

7. Strategic Human Resource Metrics: Production & Sales

This lesson includes the definition and specific examples of HR metrics, the formula used to calculate each metric and an assessment of why the metric is useful to production and sales.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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