About This Chapter
Identifying Conflict Behaviors - Chapter Summary
In this chapter, our expert instructors explore several types of conflict behaviors in the workplace. Have your company's supervisors review these lessons to understand how to effectively identify and correct negative behaviors, including passive-aggressiveness, deviant behavior and workplace incivility.
The chapter is entirely self paced, and it can be accessed on any device that has an Internet connection. Supervisors can take the included self-assessment quizzes to reinforce their understanding of the lesson concepts.
How It Helps
- Discusses the effects of conflict behaviors: Lessons cover the ways in which negative workplace behaviors can impact an organization.
- Builds awareness: The chapter helps supervisors better understand various types of workplace conflict behaviors.
- Improves managerial skills: Managerial employees who can identify conflict behaviors will be able to better mitigate and manage problems that arise in the workplace.
By the end of the chapter, your supervisors should be able to:
- Define the concept of workplace incivility
- Recognize different types of personal relationships in the workplace
- Identify behaviors that can undermine trust in workplace settings
- Describe the functions of emotions in the workplace
- Evaluate aggressive and passive-aggressive behavior in the workplace
- Interpret laws pertaining to hostile work environments
- Explain how deviant workplace behavior can negatively affect an organization
- Know when to intervene in workplace conflicts
1. Workplace Incivility: Definition & Overview
Sometimes, the workplace is not a positive place and can be downright uncivil. In this lesson, you'll learn the definition of workplace incivility, see some examples, and gain an understanding what can cause it.
2. Personal Relationships in the Workplace: Definition & Explanation
We are social creatures, and we can and do develop personal relationships at work. In this lesson, you'll learn about personal relationships in the workplace and related concepts. You'll also have a chance to take a short quiz after the lesson.
3. Behaviors That Undermine Trust at Work
Employing individuals who are trustworthy is important to the success of any organization. However what happens when employee behavior undermines trust in the workplace? In this lesson, we'll learn about habits that can lead to this eventuality.
4. Emotions in the Workplace: Purpose & Functions
Emotions in the workplace are essential indications of a positive or negative job environment. Positive emotions can increase worker motivation and performance, while negative emotions can cause stress and high turnover or absenteeism.
5. Passive-Aggressive Behavior in the Workplace
Learn about the different kinds of passive-aggressive behavior and identify how they can negatively affect your workplace. Learn how to overcome passive-aggressive situations and take a quiz to see if this behavior is entwined in your place of employment.
6. Aggressive Behavior: Definition, Types & Signs
Aggressive behaviors are those that are hostile and violate other people's rights. Learn about reactive and proactive aggressive behaviors, the mental disorders associated with aggressive behavior, and more, in this lesson.
7. What Is a Hostile Work Environment? - Definition, Laws & Examples
A hostile work environment is an important concept in employment discrimination law. In this lesson, you will learn what a hostile work environment is and some of the employment laws that use the concept, and you'll look at some examples.
8. Deviant Workplace Behavior: Negative Effects on an Organization
Deviant workplace behavior can be a serious issue for any company. It has a wide range of impacts on the organization and needs to be understood and dealt with as it arises.
9. When Managers Should Intervene in Workplace Conflict
Sometimes conflicts in the workplace work themselves out, and sometimes they need a little help. In this lesson, you'll learn more about scenarios in which managers should intervene for the good of the company.
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