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Ch 28: ILTS Business: Business Communication

About This Chapter

Let this chapter help you learn the basics of business communication. These video lessons and self-assessment quizzes will give you the business communication information needed to prepare for these questions on the ILTS Business, Marketing and Computer Education test.

ILTS Business: Business Communication - Chapter Summary

In this chapter's lessons, you will examine several types of interpersonal, non-verbal and written communications in business. Techniques for effective written business communication are covered, and you will also get lessons on planning and delivering presentations. The videos cover these topics that will help with exam questions:

  • Barriers to communication
  • The communication process
  • Effective listening in the workplace
  • Choosing the correct channel of communication
  • Writing letters, memos, emails, reports and proposals
  • Business presentations

Experienced instructors lead these lessons, giving you the business communication skills you'll need to tackle these questions on the exam. The techniques taught simplify the process of communicating in today's business environment, and the videos make learning fun.

Objectives of the ILTS Business: Business Communication

Illinois says that anyone who wants to teach a business-related subject at the secondary school level must pass the Illinois Licensure Testing System's (ILTS) Business, Marketing and Computer Education test. The exam poses 125 multiple-choice questions in six subareas. The questions on topics included in the Business Communication chapter are in subarea V, which covers business communications and computation. The quizzes that end the video lessons will allow you to see the type of questions on the test and allow you to assess your knowledge of business communication.

6 Lessons in Chapter 28: ILTS Business: Business Communication
Test your knowledge with a 30-question chapter practice test
What is Communication? - Definition & Importance

1. What is Communication? - Definition & Importance

Any task or transaction that requires more than one person can only be successfully completed with communication. In this lesson, you'll learn what communication is, types of communication and the importance of communication.

Barriers to Effective Communication: Definition & Examples

2. Barriers to Effective Communication: Definition & Examples

Companies need to be aware of potential barriers to communication. In general, physical separation and differences in status differences, gender, culture and language can potentially either block or distort effective communication.

The Communication Process

3. The Communication Process

This lesson describes the process of communication. Terms such as sender, receiver, channel, encoding, decoding, noise, and feedback will be defined and explained with examples.

What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers

4. What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers

Effective listening skills allow individuals to retain information by showing interest, listening and providing feedback to the other party in the communication exchange. There are specific techniques that will help individuals overcome listening barriers.

How Perception Influences the Communication Process

5. How Perception Influences the Communication Process

Perception's effect on the communication process is all about how the same message can be interpreted differently by different people. Distortions, such as stereotypes, projections and halo effects, all affect worker relationships and productivity.

Types of Communication: Interpersonal, Non-Verbal, Written & Oral

6. Types of Communication: Interpersonal, Non-Verbal, Written & Oral

This lesson distinguishes between the various methods of communication used by managers, including interpersonal communication, nonverbal communication, written communication and oral communication.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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