Ch 2: Implementing Customer Feedback

About This Chapter

Customer feedback is important to understand in order to continue creating positive customer service experiences. Utilize this chapter to help teach your employees about the methods used for implementing customer feedback.

Implementing Customer Feedback - Chapter Summary

This interesting chapter was put together to help you train your employees in the use of strategies for implementing customer feedback. Additionally, your employees will get the chance to learn about the following topics:

  • Finding and analyzing customer feedback
  • Responding to customer feedback in an apt manner
  • Examples of dealing with customer feedback
  • Steps used to act on customer feedback

With interactive corporate training video lessons, your employees will be able to examine customer feedback issues that need to be addressed in order for a company to be successful.

How It Helps

  • Helps with efficiency: Employees learn how to recognize patterns used to assess customer satisfaction, allowing them to quickly address different customer-related issues.
  • Creates customer satisfaction: Since this chapter helps employees identify ways to respond to customer feedback, customer issues will be managed and resolved so that customers can be happy.
  • Prepares employees: Your employees gain skills to help them respond to customer feedback issues in a prompt manner.

Skills Covered

By going through this chapter, your employees will be able to:

  • Review patterns that occur when gathering customer feedback
  • Learn how customer feedback is dealt with
  • Determine effective steps for acting on customer feedback
  • Analyze patterns to find out if customers are satisfied or not

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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Other Chapters

Other chapters within the Using Customer Feedback to Improve Service course