Ch 5: Improving Customer Relations

About This Chapter

Our subject experts assembled these lessons on the topic of improving customer relations. This chapter takes you through the definition of customer relations to software systems built especially for tracking everything you need to know about your customers.

Improving Customer Relations - Chapter Summary

These lessons will boost your understanding about improving customer relations. Get to know what is most valued by the customer. Examine examples of customer relationship management systems. Review other lesson information, like:

  • The concept of customer relations
  • Definition and types of CRM systems
  • Use of customer relationship management to focus on customers

This chapter has a series of short lessons, each with a multiple-choice quiz you can take to assess your understanding of the material. You can submit a question to the instructor, and track your progress via your dashboard.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

Earning College Credit

Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.