Ch 6: Improving Quality in Business

About This Chapter

This chapter provides text and video lessons on the subject of improving quality in business. Review such topics as the principles of total quality management and Six Sigma.

Improving Quality in Business - Chapter Summary

Our subject-matter experts have prepared for you these lessons on improving quality in business. Take a look at examples of quality management systems, organizational implementation of total quality management, and methods and processes of quality improvement management. These lessons will help you answer test questions on such lesson topics as:

  • Definitions and dimensions of operational and supply chain product quality
  • Quality management systems
  • The field of organizational behavior and total quality management
  • The five principles of TQM
  • Principles and processes of Six Sigma

Video lessons are hosted by Study.com instructors, each with an average run time of 5-10 minutes. A short quiz accompanies all lessons for you to assess your understanding of the material just presented. You can submit any questions you have to the instructor directly.

7 Lessons in Chapter 6: Improving Quality in Business
Test your knowledge with a 30-question chapter practice test
Product Quality in Operations & Supply Chains: Definition & Dimensions

1. Product Quality in Operations & Supply Chains: Definition & Dimensions

How do you determine the quality of a product or service? In this lesson, we will discuss the various definitions and dimensions of quality and why quality is important to operations and supply chains.

What Is Quality Management System? - Definition & Examples

2. What Is Quality Management System? - Definition & Examples

Even if a company isn't concerned about producing a world-class product, quality still needs to be a primary goal. In this lesson, you'll learn about quality management systems - what they are, how they work, and why they are so important.

Total Quality Management in the Field of Organizational Behavior

3. Total Quality Management in the Field of Organizational Behavior

Companies need to stay competitive in the global business environment. Two philosophies that can help them improve their quality are TQM and Six Sigma.

Five Principles of Total Quality Management (TQM)

4. Five Principles of Total Quality Management (TQM)

Total quality management (TQM) is achieved and becomes part of the overall organizational culture when the five principles - produce quality work the first time, focus on the customer, have a strategic approach to improvement, improve continuously and encourage mutual respect and teamwork - are practiced by all employees.

Implementing Total Quality Management (TQM) in an Organization

5. Implementing Total Quality Management (TQM) in an Organization

When an organization adopts total quality management, they are really creating a new culture of customer satisfaction and quality products and services utilizing the skills of highly qualified employees and strong supplier relations to meet and exceed organizational goals.

Quality Improvement Management: Methods & Process

6. Quality Improvement Management: Methods & Process

Quality improvement management is an area where leaders attempt to create an environment where everyone is looking for ways to make things better. The Plan-Do-Check-Act process is commonly used to improve systems and employee performance.

Six Sigma: Principles & Process

7. Six Sigma: Principles & Process

How can companies boost profits by lowering mistakes made? In this lesson, we'll examine the Six Sigma program, including what it is, where it came from, the key principles of Six Sigma, and the DMAIC process used in Six Sigma programs.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
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