Ch 1: Influence in the Workplace

About This Chapter

Influence is regularly used at all levels of an organization to manage operations. In this chapter, help your employees better understand the uses of influence, how it impacts organizational behavior and how it can be misused in the workplace.

Influence in the Workplace - Chapter Summary

The short text and video lessons in this chapter offer insight into all aspects of influence in the workplace. Watching the lessons can help your employees better understand the following:

  • The meaning of power and influence in the workplace
  • Factors that influence individual behavior in the workplace
  • Influence tactics used in organizational behavior
  • The misuse of power and influence

Have your employees watch the lessons in corporate training sessions where you can hold group discussions on influence in the workplace. They can also watch the videos independently on their computers or smartphones then take lesson quizzes that help you gauge their comprehension of the topics.

How It Helps

  • Creates awareness: The lessons help your employees become aware of the existence of influence in the workplace, as well as its impact on an individual's behavior and the organization as a whole.
  • Encourages tolerance: This chapter offers insight into the reasons some people behave the way they do in the workplace, creating the incentive to want to understand one another and act with tolerance.
  • Reduces workplace conflict: As employees learn what it means to properly utilize influence, they can actively reduce or eliminate instances of workplace conflict by avoiding the misuse of influence.

Skills Covered

After reviewing the lessons in this chapter, employees will be able to:

  • Discuss the roles influence, persuasion and power play in the workplace
  • Identify the factors that influence an individual's behavior on the job
  • List and explain seven different power tactics and their use in the workplace
  • Examine sexual harassment, power plays and other misuses of power and influence

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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Other Chapters

Other chapters within the How to Positively Influence Others in the Workplace course