Ch 2: Influences on Interpersonal Communication

About This Chapter

Effective and strong communication skills are important for any employee. Your employees can use this chapter's resources, such as the lessons and the self-assessment quizzes, to strengthen and improve their communication skills.

Influences on Interpersonal Communication- Chapter Summary

This chapter's lessons explore the different influences on interpersonal communication. By offering corporate training in the area of communication, you can help your employees understand its importance. They will study topics that include:

  • Ethics
  • Cultural competency
  • Nonverbal communication
  • Emotional expression

These lessons are short and they only average about five minutes in length. The videos come with a timeline feature that allows your employees to skip around the lessons to specific parts. There are also transcripts below every video in case your employees prefer to read the lessons. The transcripts have bold terms and phrases to emphasize important material they should know.

How It Helps

  • Promotes professionalism: Employees who are trained in communication can enhance not only their reputations but that of the company.
  • Increases skills: When using the lessons in this chapter, employees can learn about how different factors can impact communication, and they can adjust their techniques to make them more effective.
  • Develops awareness: While working through this chapter, employees will be more aware of how they communicate with others.

Skills Covered

By the end of this chapter, employees will be able to:

  • Discuss how ethics impacts interpersonal communication
  • Address the role of cultural competency and awareness in communication
  • Understand how nonverbal communication can be viewed differently in other cultures
  • Identify how emotional expression affects communication

5 Lessons in Chapter 2: Influences on Interpersonal Communication
Test your knowledge with a 30-question chapter practice test
Ethics in Interpersonal Communication

1. Ethics in Interpersonal Communication

Ethics are important in all aspects of life, and communication is no exception. Explore the way in which ethics relate specifically to interpersonal communication, and test your understanding with a brief quiz.

Cultural Competency in Communication

2. Cultural Competency in Communication

The ability to communicate is pretty important to us. So better communication is even better! Explore how cultural competency can impact positive communication, and test your understanding with a brief quiz.

Practical Application: Assessing Cultural Competency in Communication

3. Practical Application: Assessing Cultural Competency in Communication

How do you know if you are effective when it comes to communicating across cultures? Learn some questions that you can use to assess cultural communication competency and some strategies to improve cross-cultural communication skills.

The Role of Culture in Nonverbal Communication

4. The Role of Culture in Nonverbal Communication

Nonverbal communication is a large part of most conversations, but gestures and other nonverbal cues can mean different things in different cultures. In this lesson, we'll examine the role of culture in nonverbal communication.

How Influences on Emotional Expression Impact Communication

5. How Influences on Emotional Expression Impact Communication

We all have emotions, but how we deal with them is dependent on a variety of factors. In this lesson, explore various influences on emotional expression and see how that impacts communication. Then, test your understanding with a brief quiz.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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