Ch 1: Introduction to Measuring Business Performance

About This Chapter

Show this chapter to your organization's supervisors to help them learn or review the basics of business performance measurement and analysis. The chapter is accessible at any time, and you can easily incorporate it during a corporate training session.

Introduction to Measuring Business Performance - Chapter Summary

This chapter offers an introduction to performance measurement in business. Designed for supervisors, the chapter's short lessons break down the fundamentals of key performance indicators (KPIs), performance analysis tools, balanced scorecard metrics and more.

Lessons are accompanied by quizzes that reinforce key terms and concepts. You can share these resources with your supervisors at any time, and the chapter is accessible on all Internet-enabled devices.

How It Helps

  • Builds awareness: The chapter helps users to develop a high-level understanding of business performance measurement methods.
  • Covers essential business KPIs: Lessons show employees in supervisory roles how to effectively measure and analyze business performance.
  • Improves performance evaluations: Supervisors who work through the chapter will be able to use the balanced scorecard approach to improve the effectiveness of performance evaluations.

Skills Covered

By the end of the chapter, your company's supervisors should be able to:

  • Describe the importance of KPIs in business
  • Use tools to measure and analyze business performance
  • Interpret balanced scorecard metrics
  • Utilize a balanced scorecard approach when conducting performance evaluations

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