Ch 1: Introduction to Operations & Supply Chain Management

About This Chapter

Watch operations & supply chain management lessons and learn about material integration, logistics of goods and services, history of operations and supply chain management and more. Each lesson offers a short multiple-choice quiz for self-assessment.

Introduction to Operations & Supply Chain Management - Chapter Summary and Learning Objectives

The marketplace for goods and services is now a global enterprise that functions 24/7. This dramatic change in how and when the world demands products has forced businesses to drastically alter the way they produce their goods. Operations and supply chain management has become a critical element of meeting worldwide demand. Operating a business in the most efficacious way, and ensuring that raw materials are ready and available when needed has become a science. This chapter, Introduction to Operations & Supply Chain Management, will introduce you to the principles used by contemporary businesses in running their operations and ensuring the timely availability of raw materials. You'll begin to understand more about the processes involved and the theory behind them. In these lessons, you'll learn things like:

  • Supply chain management in the business, supplier and customer network
  • Services marketing and the difference between services and goods
  • The impact of globalization on operations and supply chain management
  • How core competencies are leveraged
  • How organizations and managers make decisions
  • Major contributors to quality management

VideoObjective
Supply Chain Management: Technology, Measurement, Relationship & Material IntegrationDefine supply chain and how it impacts an organization's function.
Supply Chain Management in the Business, Supplier and Customer NetworkHow different components of the network view and use supply chain management.
Logistics of Goods and ServicesThe process of getting goods and services to market.
History of Operations and Supply Chain ManagementLearn how operations and supply chain management evolved.
Services Marketing: The Difference Between Services and GoodsDiscover the differences between goods and services.
Production, Productivity & CompetitivenessExamine the distinctions among these three factors.
Globalization's Impact on Operations & Supply Chain ManagementFind out how globalization has impacted operations and supply chain management.
Strategy Formulation: Definition, Model & ProcessDiscover the five steps of strategy formulation.
Leveraging Core Competencies in Operations & Supply Chain ManagementDefine core competencies and how they can be utilized for competitive advantage.
Order Winners & Qualifiers: Difference & ExamplesExplore customers' order winners and qualifiers and why this difference matters.
Positioning Strategy: Definition & ExamplesLearn about positioning strategy and its purpose.
Strategy Deployment: Definition & ProcessFind out how strategy deployment turns a firm's positioning strategy and resulting order winners and order qualifiers into specific performance requirements.
The Decision Making Process for OrganizationsExamine the steps of the decision making process.
Decision Making for Managers: Certainty, Risk & UncertaintyFind out how these three factors influence decision making for managers.
Strategic Decisions in Operations & Supply Chain ManagementExamine several strategic decisions and their effect on operations and supply chain management.
Quantitative Decision Making Tools: Decision Trees, Payback Analysis and SimulationsStudy the decision making tools used by management to make informed decisions.

15 Lessons in Chapter 1: Introduction to Operations & Supply Chain Management
Test your knowledge with a 30-question chapter practice test
Supply Chain Management: Technology, Measurement, Relationship & Material Integration

1. Supply Chain Management: Technology, Measurement, Relationship & Material Integration

Supply chain management is a strategy for the seamless integration of all pieces of the distribution chain. Explore the different parts of the supply chain integration, including technology, measurement, relationship, material, internal operations, and customer integration.

Supply Chain Management in the Business, Supplier & Customer Network

2. Supply Chain Management in the Business, Supplier & Customer Network

Supply chain management (SCM) refers to the coordination of all suppliers and businesses involved in all the processing and delivery of a final product or service to a network of customers. Learn about the role of supply chain management and explore the typical activities of the SCM, including how they take part in sales forecasting, production scheduling, and managing different suppliers.

Logistics of Goods and Services

3. Logistics of Goods and Services

In industries like manufacturing and retail sales, activities such as shipping and inventory control must be well-managed to promote business success. Learn about the logistics of goods and services, including logistics activities and intermediaries, and understand how these activities relate to good customer service.

History of Operations & Supply Chain Management

4. History of Operations & Supply Chain Management

The history of operations and supply chain management began with the assembly-line used by Henry Ford to build his automobiles. Study the evolution of operations and supply chain in the early 20th century through to the year 2000 and beyond.

Services Marketing: The Difference Between Services and Goods

5. Services Marketing: The Difference Between Services and Goods

Both services and products can be marketed, however, there are different marketing strategies depending on whether it is one or the other. Learn about the difference between services and goods and explore how services are marketed to a consumer using specific techniques.

Production, Productivity & Competitiveness

6. Production, Productivity & Competitiveness

Production, productivity, and competitiveness are essential factors to successful business. Learn about production, types of productivity, creating enhanced productivity, and the relationship between competitiveness and productivity.

Globalization's Impact on Operations & Supply Chain Management

7. Globalization's Impact on Operations & Supply Chain Management

Through globalization, businesses are able to expand and save money. Explore the impact that globalization has on operations and supply management, considering methods for procurement and sourcing, inventory management, distribution facilities, and transportation.

Leveraging Core Competencies in Operations & Supply Chain Management

8. Leveraging Core Competencies in Operations & Supply Chain Management

Core competencies are the practices and procedures that a firm excels at compared to its competition. See how core competencies influence supply chain management and explore the fundamentals of core rigidity and sustaining a competitive advantage.

Order Winners & Qualifiers: Difference & Examples

9. Order Winners & Qualifiers: Difference & Examples

Order winners are the aspects (speed, reliability, performance) that win a customer over to select a specific firm, and order qualifiers are similar competitive advantages that establish them as a legitimate business competitor. Explore the concepts of order winners and order qualifiers by studying examples of each.

Positioning Strategy: Definition & Examples

10. Positioning Strategy: Definition & Examples

Positioning strategy refers to a company's success in a particular area that they choose to focus on. Explore the definition and examples of positioning strategy and learn about cost, quality, flexibility, speed, innovation, and service positioning strategies.

Strategy Deployment: Definition & Process

11. Strategy Deployment: Definition & Process

In business, strategy deployment is the process of implementing its vision for success. Learn how to implement different strategies like the plan, do, check, act method that allows companies to align daily decisions with their long-term goals.

The Decision Making Process for Organizations

12. The Decision Making Process for Organizations

To achieve success in business, managers must make good decisions. Learn about the steps in the formal decision making process for organizations, including how managers solve problems.

Decision Making for Managers: Certainty, Risk & Uncertainty

13. Decision Making for Managers: Certainty, Risk & Uncertainty

For each situation, managers research all possible variables and weigh the certainty and uncertainty of all possible risks to make the best decisions. Explore the strategies of decision-making for managers and learn how managers weigh risk.

Strategic Decisions in Operations & Supply Chain Management

14. Strategic Decisions in Operations & Supply Chain Management

In operations and supply chain management, strategic decision-making is vital for managing high-risk decisions. Explore the five areas where strategic decisions are used: product development, customers, manufacturing, vendors, and logistics.

Quantitative Decision Making Tools: Decision Trees, Payback Analysis & Simulations

15. Quantitative Decision Making Tools: Decision Trees, Payback Analysis & Simulations

Successful managers use decision-making tools to analyze a problem and try to determine the best solution for that problem. Here, we will discuss three main decision-making tools and help you to understand their function and implementation.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
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