About This Chapter
KPIs in Human Resources Management - Chapter Summary
In this chapter, your organization's supervisors will review basic key performance indicators (KPIs) in human resources management. Share this chapter to your employees to help them review the business applications of:
- HR and strategic HR metrics
- Staff advocacy scores
- Employee engagement surveys
- Team performance assessment
- Performance appraisals
- 360 feedback
- Human capital value added (HCVA)
To help reinforce your supervisors' understanding of the material, we've included lesson quizzes and a chapter exam. The chapter's online format and 24/7 availability help your employees review HR KPIs at any time that's convenient.
How It Helps
- Builds awareness: The lessons are designed to establish a thorough awareness of HR metrics, KPIs and HR approaches.
- Helps align HR metrics: The chapter includes strategies that help HR managers establish metrics based on the goals of your organization.
- Improves HR performance: Supervisors can apply these performance measurement approaches to address areas of strength and weaknesses in HR efforts.
By the end of the chapter, your company's supervisors should be able to:
- Recognize important KPIs in HR
- Distinguish between qualitative and quantitative HR metrics
- Evaluate metrics for strategic human resources
- Establish HR metrics based on organizational goals
- Measure staff advocacy scores and human capital value added (HCVA)
- Use employee engagement surveys
- Assess performances and outcomes of work teams
- Describe the functions of 360 feedback and performance appraisals
1. Key Performance Indicators (KPI) in HR
This lessons discusses key performance indicators that can be used by human resources (HR). We'll explore how HR key performance indicators can help mold an organization into a successful and cost-efficient business.
2. HR Metrics: Qualitative & Quantitative Data
This lesson explains how quantitative and qualitative data can be used in HR to maximize potential. Used together, these data help improve retention, recruiting, and other key elements necessary for success, such as productivity and morale.
3. Strategic Human Resource Metrics: Labor & Revenues
This lesson will explore data trends and metrics that measure staff productivity and labor costs. You'll learn how to use them, discuss their value to the organization, and discover instances when they become most important.
4. Establishing HR Metrics Related to Organizational Goals
The role of human resources (HR) is to support the overall workforce and align with the goals of the organization. HR metrics are established to support that alignment.
5. Staff Advocacy Score: Definition & Measurement
Which of your employees are singing your praises to their friends and family? You can find out with a staff advocacy score. In this lesson, you'll learn more about this metric, how it's calculated, and how it can be used.
6. Employee Engagement Surveys: Questions & Template
An employee engagement survey is an effective way to measure the engagement of staff for the purposes of company improvement. This lesson discusses the purpose of administering such a survey, categories and types of questions asked, and where to find templates and services to assist with the administration.
7. Assessing Team Performance & Outcomes
Measuring and communicating team performance is essential to the success of a team. This lesson will explain why and how to measure team performance. Read on to learn more.
8. Practical Application: Team Performance Assessment Form
Use this asset to help yourself and your team assess performance on conflict management, giving and receiving feedback, communication and collaboration, setting goals, accountability and delegation and facilitation.
9. Performance Appraisal and 360 Feedback
Employee evaluations are a way managers can assess job performance and provide feedback to employees. An employee's performance is measured using various types of evaluation systems, including top-down appraisal, management by objectives (MBO), self-assessment and 360 degree feedback.
10. Human Capital Value Added (HCVA): Definition & Measurement
In this lesson, you're going to learn about something known as HCVA, or Human Capital Value Added. You'll find out why it's used, when it's calculated, and how it's calculated.
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