About This Chapter
Leadership & Conflict in the Workplace - Chapter Summary
Quickly study leadership and conflict in the workplace with help from this informative chapter. Our video lessons cover topics including the different leadership styles, how they fit within the workplace and the role of leaders in organizations. We've made it possible for you to access these lessons any time you'd like from your computer, tablet or mobile phone, so you can study whenever works best for you. Each video lesson is less than 10 minutes long and accompanied by a short quiz for quick review. After you've worked through these lessons, you should be ready to do the following:
- Explain the concepts of formal and informal leadership
- Outline the the characteristics of servant, transactional and charismatic leaders
- Detail different types of workplace conflict
- Identify sources of workplace conflict
- Explain some of the different strategies and styles of conflict management
- Discuss the skills and methods used for conflict resolution in the workplace
1. Leadership: Leaders & Their Role in Organizations
Leadership is the action of leading employees to achieve goals. It plays an important role in employee performance and productivity. Learn about how leaders influence employee behavior in this lesson.
2. Leadership Style & Fit in the Workplace
In this lesson, we'll review several types of leadership styles and discuss characteristics of each. The lesson also provides examples of which styles fit which types of jobs.
3. Formal Leadership: Definition & Explanation
In this lesson, you'll learn what formal leadership is, including its key concepts. You'll have an opportunity to take a short quiz after the lesson to reinforce your knowledge.
4. Informal Leadership: Definition & Explanation
Have you ever had a job where, even though you weren't a manager or supervisor, your co-workers looked to you to solve day-to-day problems as they came up? If so, then you're already familiar with informal leadership. This lesson defines informal leadership and gives an example.
5. The Servant Leader
If you've ever had a boss who has taken the blame for one of your errors, he or she may have been a servant leader. Find out in this lesson all the other characteristics of a servant leader.
6. The Transactional Leader
This lesson describes the characteristics of a transactional leader. Discover how a transactional leader depends on the concepts of actions and reactions to motivate, manage and guide employees to success.
7. The Charismatic Leader
Have you ever noticed how some people seem to excel at being liked? Those people have what we call charisma. In this lesson, you'll explore how that charisma can be applied in a business management setting
8. Defining Workplace Conflict: Types and Perspectives
When conflict develops within an organization, there are different ways that managers can handle issues. The three different perspectives regarding conflict are traditional, interactionalist and managed conflict.
9. Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict
Companies have to learn to deal with conflict on a daily basis. Organizational conflict is disagreement between groups or employees regarding work-related issues. Task, relationship and process are the three sources of conflict in a workplace.
10. What Is Conflict Management? - Definition, Styles & Strategies
Wherever there are people, there always will be conflict. Managers have to deal with conflict in the workplace every day. Conflict management is the ability to be able to identify and handle conflicts sensibly, fairly, and efficiently.
11. What Is Conflict Resolution in the Workplace? - Skills, Techniques & Methods
Conflict resolution is important for all organizations. In this lesson, you will learn what conflict resolution is and some of its techniques and methods.
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Other chapters within the Psychology 301: Industrial/Organizational Psychology course
- Introduction to Industrial/Organizational Psychology
- Job Analysis & Evaluation Methods
- Employee Selection: Recruiting & Interviewing
- Performance Management: Evaluating Employee Performance
- Employee Training & Development
- Employee Motivation, Satisfaction & Commitment
- The Psychology of Employee Engagement
- The Psychology of Groups
- Teamwork & Teams in the Workplace
- Organizational Development & Change
- Workplace Psychological Health
- Research Methods in Industrial/Organizational Psychology
- Required Assignments for Psychology 301
- Studying for Psychology 301