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Ch 8: Leadership & Conflict in the Workplace

About This Chapter

With help from this engaging chapter on workplace leadership and conflict, you can easily catch up in class or get ready for an upcoming quiz or test. These easy-to-navigate video lessons are written by experienced instructors and accompanied by short, multiple-choice quizzes for your convenience.

Leadership & Conflict in the Workplace - Chapter Summary

Quickly study leadership and conflict in the workplace with help from this informative chapter. Our video lessons cover topics including the different leadership styles, how they fit within the workplace and the role of leaders in organizations. We've made it possible for you to access these lessons any time you'd like from your computer, tablet or mobile phone, so you can study whenever works best for you. Each video lesson is less than 10 minutes long and accompanied by a short quiz for quick review. After you've worked through these lessons, you should be ready to do the following:

  • Explain the concepts of formal and informal leadership
  • Outline the the characteristics of servant, transactional and charismatic leaders
  • Detail different types of workplace conflict
  • Identify sources of workplace conflict
  • Explain some of the different strategies and styles of conflict management
  • Discuss the skills and methods used for conflict resolution in the workplace

11 Lessons in Chapter 8: Leadership & Conflict in the Workplace
Leadership: Leaders & Their Role in Organizations

1. Leadership: Leaders & Their Role in Organizations

Leadership is the action of leading employees to achieve goals. It plays an important role in employee performance and productivity. Learn about how leaders influence employee behavior in this lesson.

Leadership Style & Fit in the Workplace

2. Leadership Style & Fit in the Workplace

In this lesson, we'll review several types of leadership styles and discuss characteristics of each. The lesson also provides examples of which styles fit which types of jobs.

Formal Leadership: Definition & Explanation

3. Formal Leadership: Definition & Explanation

In this lesson, you'll learn what formal leadership is, including its key concepts. You'll have an opportunity to take a short quiz after the lesson to reinforce your knowledge.

Informal Leadership: Definition & Explanation

4. Informal Leadership: Definition & Explanation

Have you ever had a job where, even though you weren't a manager or supervisor, your co-workers looked to you to solve day-to-day problems as they came up? If so, then you're already familiar with informal leadership. This lesson defines informal leadership and gives an example.

The Servant Leader

5. The Servant Leader

If you've ever had a boss who has taken the blame for one of your errors, he or she may have been a servant leader. Find out in this lesson all the other characteristics of a servant leader.

The Transactional Leader

6. The Transactional Leader

This lesson describes the characteristics of a transactional leader. Discover how a transactional leader depends on the concepts of actions and reactions to motivate, manage and guide employees to success.

The Charismatic Leader

7. The Charismatic Leader

Have you ever noticed how some people seem to excel at being liked? Those people have what we call charisma. In this lesson, you'll explore how that charisma can be applied in a business management setting

Defining Workplace Conflict: Types and Perspectives

8. Defining Workplace Conflict: Types and Perspectives

When conflict develops within an organization, there are different ways that managers can handle issues. The three different perspectives regarding conflict are traditional, interactionalist and managed conflict.

Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

9. Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

Companies have to learn to deal with conflict on a daily basis. Organizational conflict is disagreement between groups or employees regarding work-related issues. Task, relationship and process are the three sources of conflict in a workplace.

What Is Conflict Management? - Definition, Styles & Strategies

10. What Is Conflict Management? - Definition, Styles & Strategies

Wherever there are people, there always will be conflict. Managers have to deal with conflict in the workplace every day. Conflict management is the ability to be able to identify and handle conflicts sensibly, fairly, and efficiently.

What Is Conflict Resolution in the Workplace? - Skills, Techniques & Methods

11. What Is Conflict Resolution in the Workplace? - Skills, Techniques & Methods

Conflict resolution is important for all organizations. In this lesson, you will learn what conflict resolution is and some of its techniques and methods.

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