Ch 1: Leadership in Communication

About This Chapter

The lessons in this chapter can help your company's team leaders understand their responsibilities and learn to effectively delegate work to team members. Topics in this chapter explore the roles of team leaders, how to manage conflict and more.

Leadership in Communication - Chapter Summary

Contemporary businesses have found that using teams with effective leaders can contribute to improved productivity. To ensure your team leaders are prepared for their roles, train them using the lessons in this chapter. Topics include:

  • The role of leaders in organizations
  • Responsibilities of the team leader
  • The meaning of the work team in contemporary business
  • How delegation is used within teams
  • Conflict in work groups

Use the lessons during your corporate training sessions to help team leaders understand their roles in the company and responsibilities to their teams. Assess their knowledge of the lessons by allowing them to take the short quiz with each lesson.

How It Helps

  • Enhances leadership capabilities: The lessons help your team leaders understand the steps they can take to become confident guides for their teams.
  • Strengthens workplace relationships: As your team leaders learn to relate to team members and manage conflict, they can help strengthen the relationships among your employees.
  • Improves overall production: This chapter helps team leaders enhance the quality of their teams, enabling them to work together more effectively and improve their overall productivity.

Skills Covered

Team leaders will be prepared for the following after reviewing the lessons:

  • Describing how leaders influence the behavior, performance and productivity of employees
  • Defining the team leader, and explaining the responsibilities involved with this position
  • Explaining how the work team contributes to the productivity and success of a company
  • Discussing the process of delegation and its importance and benefits
  • Sharing reasons for conflict among team members

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Other Chapters

Other chapters within the Communication Skills for Leaders course