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Ch 1: Leadership in Communication

About This Chapter

The lessons in this chapter can help your company's team leaders understand their responsibilities and learn to effectively delegate work to team members. Topics in this chapter explore the roles of team leaders, how to manage conflict and more.

Leadership in Communication - Chapter Summary

Contemporary businesses have found that using teams with effective leaders can contribute to improved productivity. To ensure your team leaders are prepared for their roles, train them using the lessons in this chapter. Topics include:

  • The role of leaders in organizations
  • Responsibilities of the team leader
  • The meaning of the work team in contemporary business
  • How delegation is used within teams
  • Conflict in work groups

Use the lessons during your corporate training sessions to help team leaders understand their roles in the company and responsibilities to their teams. Assess their knowledge of the lessons by allowing them to take the short quiz with each lesson.

How It Helps

  • Enhances leadership capabilities: The lessons help your team leaders understand the steps they can take to become confident guides for their teams.
  • Strengthens workplace relationships: As your team leaders learn to relate to team members and manage conflict, they can help strengthen the relationships among your employees.
  • Improves overall production: This chapter helps team leaders enhance the quality of their teams, enabling them to work together more effectively and improve their overall productivity.

Skills Covered

Team leaders will be prepared for the following after reviewing the lessons:

  • Describing how leaders influence the behavior, performance and productivity of employees
  • Defining the team leader, and explaining the responsibilities involved with this position
  • Explaining how the work team contributes to the productivity and success of a company
  • Discussing the process of delegation and its importance and benefits
  • Sharing reasons for conflict among team members

7 Lessons in Chapter 1: Leadership in Communication
Test your knowledge with a 30-question chapter practice test
Leadership: Leaders & Their Role in Organizations

1. Leadership: Leaders & Their Role in Organizations

Leadership is the action of leading employees to achieve goals. It plays an important role in employee performance and productivity. Learn about how leaders influence employee behavior in this lesson.

What Is a Team Leader? - Description, Role &  Responsibilities

2. What Is a Team Leader? - Description, Role & Responsibilities

Are you interested in becoming a team leader or need to find one for your organization? Read on to learn more about what a team leader is and the various roles and responsibilities that comes with this position.

The Work Team in Contemporary Business: Definition & Analysis

3. The Work Team in Contemporary Business: Definition & Analysis

Contemporary business has thrived with the use of work teams in creating products, solving problems and developing alternatives. There are many ways that work teams add to the productivity and success of a company.

Delegation Within Teams: Process & Advantages

4. Delegation Within Teams: Process & Advantages

Delegating work to others is a powerful tool in increasing a company's level of productivity. This lesson will discuss the importance of delegation, its benefits, and the process of delegating tasks to team members.

Team Conflict and the Work Process

5. Team Conflict and the Work Process

Conflict is inevitable in groups, which is why managers must understand it. In this lesson you will learn about the reasons why teams may encounter conflict while working together.

Practical Application: Conflict Resolution Scenario

6. Practical Application: Conflict Resolution Scenario

Are you dealing with workplace conflict? Are you frustrated with the lack of resolution? This activity provides insight into various workplace conflict scenarios and how to resolve those conflicts using leadership and communication skills.

Practical Application: Conflict Resolution for Team Leaders

7. Practical Application: Conflict Resolution for Team Leaders

Team leaders often find themselves in the midst of workplace conflicts. Handling those is critical for a successful environment. In this activity, you'll find three scenarios, you need to solve, with leadership and communication skills.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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Other Chapters

Other chapters within the Communication Skills for Leaders course

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