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Ch 3: Listening and Feedback

About This Chapter

Watch online video lessons and learn about the listening process, types of listening and more. Take the quizzes that follow each lesson to test your knowledge of listening and feedback.

Listening and Feedback - Chapter Summary and Learning Objectives

Let instructors show you why listening is just as important to the act of public speaking as making the speech itself. Video lessons can teach you how to excel at this part of the communication process by improving your note-taking and critical-listening skills. You can also learn how to discern between listening and hearing and become aware of your role as an ethical speaker. Use this chapter to learn about:

  • Types of listening
  • Stages of the listening process
  • Characteristics of an ethical listener
  • Tips for improving your listening skills

Video Objectives
Hearing vs. Listening: Importance of Listening Skills for Speakers Learn the differences between listening and hearing as well as active and passive listening. Identify the listener's role in public speaking.
Effective Listening: Definition & Obstacles Identify obstacles to effective listening for both the speaker and the audience in a public speaking situation.
The Four Stages of the Listening Process Discover the hearing, attending, interpreting and responding steps in the listening process.
Types of Listening: Pseudo-, Appreciative, Empathic, Comprehensive & Critical Understand types of listening, including pseudo-listening, appreciative listening, empathic listening, comprehensive listening and critical listening.
Becoming a Better Listener: Tips & Strategies Explore strategies for becoming a better listener.
Improving your Note-Taking Skills: Strategies for Mapping a Speech Learn how to improve your note-taking skills and map the central ideas of a speech.
The Importance of Being a Civil and Ethical Listener Learn how to be a civil and ethical listener by having an open mind, showing courtesy, providing feedback, seeking out opposing viewpoints and holding the speaker accountable to ethical standards.

7 Lessons in Chapter 3: Listening and Feedback
Test your knowledge with a 30-question chapter practice test
Hearing vs. Listening: Importance of Listening Skills for Speakers

1. Hearing vs. Listening: Importance of Listening Skills for Speakers

While often used synonymously, hearing and listening are really two very different things. Hearing is involuntary and uncontrollable. Listening, however, requires an attention.

Effective Listening: Definition & Obstacles

2. Effective Listening: Definition & Obstacles

It seems counterintuitive that a public speaker should focus on effective listening. However, a good public speaker must know a few things about his audience in order to effectively communicate his message.

The Four Stages of the Listening Process

3. The Four Stages of the Listening Process

As messages are sent to us, it seems as though we simply hear and react, but there is actually a process that our brains use to process the information. It begins with attending, then interpreting, responding and finally remembering the information.

Types of Listening: Pseudo-, Appreciative, Empathetic, Comprehensive & Critical

4. Types of Listening: Pseudo-, Appreciative, Empathetic, Comprehensive & Critical

Although people communicate by sending a message to a receiver, the message is received in different ways depending on the information. Different types of listening styles help us effectively understand messages we receive.

Becoming a Better Listener: Tips & Strategies

5. Becoming a Better Listener: Tips & Strategies

Some people say listening is an art, but to be a good listener, it takes skill. There are strategies one can use to be a good listener. Some strategies include use of body language, asking the right questions and even empathy.

Improving your Note-taking Skills: Strategies for Mapping a Speech

6. Improving your Note-taking Skills: Strategies for Mapping a Speech

When attending a speaking event, the tendency is to listen to what the speaker has to say. But it is equally important to take careful notes to determine the central idea of the speech.

The Importance of Being a Civil and Ethical Listener

7. The Importance of Being a Civil and Ethical Listener

The listener has just as much responsibility as the speaker when it comes to ethical decision making. As listeners, we are responsible for being courteous and attentive, avoiding judgment and supporting the speaker's free speech rights.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
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