Ch 5: Listening Skills for Sales

About This Chapter

In this chapter, your company's sales professionals will review several useful lessons that are designed to make them more effective listeners. Assign the chapter at any time to help your sales staff become better at listening during sales situations.

Listening Skills for Sales - Chapter Summary

If your organization's sales professionals need to improve their listening skills, have them review this series of bite-sized sales communication lessons. As your sales employees work through the chapter, they'll study:

  • Reflective listening
  • Active listening
  • Listening tips and strategies
  • Techniques for reading between the lines

If your employees want to further their understanding of the material, they can take the accompanying lesson quizzes and chapter exam. Our instructors are happy to answer any questions your sales employees may have, and we've made this chapter accessible on any device that has an Internet connection.

How It Helps

  • Compares types of listening: The chapter provides a comparison between active listening and reflective listening.
  • Highlights effective listening strategies: Lessons offer a variety of tips and strategies for becoming a better listener.
  • Improves listening skills : Sales professionals who complete the chapter will be able to better listen to their customers during sales conversations.

Skills Covered

By the end of the chapter, your company's sales professionals should be able to:

  • Differentiate between active and reflective listening
  • Become a better listener by utilizing effective tips and strategies
  • Read between the lines during sales conversations

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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